Du må kunne vise frem legitimasjon og betalingskort når du sjekker inn. Har du spesielle ønsker, imøtekommes disse så langt det er mulig ved innsjekking. Merk at ikke alle ønsker nødvendigvis kan innfris, og at de kan koste ekstra. Vennligst gi beskjed til Luna Holiday Complex om forventet ankomsttid på forhånd. Du kan notere dette i kommentarfeltet når du booker, eller kontakte overnattingsstedet direkte via kontaktopplysningene du finner i bookingbekreftelsen. Som en respons på koronaviruset (covid-19) har dette overnattingsstedet innført ekstra tiltak for sikkerhet og hygiene. På grunn av koronaviruset (covid-19) har dette overnattingsstedet innført strenge regler for fysisk avstand. Dette overnattingsstedet tar ikke imot utdrikningslag eller lignende grupper og tilstelninger. Det er ikke mulig å tilbringe karantene i forbindelse med koronaviruset (covid-19) på dette overnattingsstedet. Gjester under 18 år kan kun sjekke inn med en forelder eller foresatt. Sky Pool: stengt fra mandag 01. des. 2025 til onsdag 01. april 2026 Ground Floor Pool: stengt fra lørdag 01. nov. 2025 til torsdag 30. april 2026 Towels are changed every 2 days, while cleaning takes place every 4 days. When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in. Please note that the property can only accommodate dogs with a maximum weight of 20 kg or less. Fees apply on check in and a damage deposit is required. Please note that a maximum of 1 pet is allowed per apartment. Please inform the property in advance of your stay if you plan to bring a pet. Please note that pets are only allowed in Standard Studio and Superior Family apartments, both located in block 2 of our property. The roof-top pool has an age restriction, following the local health and safety regulations: it is for people 17+. The guest will be required to provide a valid credit/debit card. A pre-authorisation of a minimum of EUR 50 and up to EUR 100 will be blocked until the guest departs from our property. No cash deposits are accepted. Minimum pre-authorisation depends on the room type booked. Upon check-out, we will refund the pre-authorised charge to the guest's card, but it may take longer depending on the guest's bank. Please note that excavation works at the back of the complex started on October 19th, 2024, by third-party contractors. During this period, guests may experience some noise. Please note that renovation work of the main lobby will be carried out from November 25th, 2025 to April 15th, 2026 from 08:00 to 18:00 daily. Please note that small-scale works in a secluded area of our complex will be carried out from November 1st, 2025, to April 15th.