The Caledon Hotel and Spa
1 Nerina Street, Caledon, 0028, South Africa
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The Caledon Hotel and Spa
The Caledon Hotel and Spa
The Caledon Hotel and Spa has an outdoor swimming pool, fitness centre, a garden and shared lounge in Caledon. Featuring a terrace, this 3-star hotel has air-conditioned rooms with a private bathroom.
Ratings and reviews
Cleanliness4.3
Location4.7
Service4.0
Rooms4.1
Value4.0
Sleep quality4.4
Traveller reviews
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Mentioned by travellers
Group traveller
Comment: 3 Dec 2024
Stayed in: Nov 2024
Fantastic spa
We just had the pleasure of staying 1 night in this beautiful hotel. The spa is outstanding, probably the best on all of South Africa. The rooms were good and so was the food. The service was pleasant and the staff was very helpful. We were a group of 25 and they provided us with a seperate room for our meal. We also visited the casino which is an added incentive.
Hotel response
Comment: 4 December
Good Day
Thank you for your positive review.
This most certainly aids us in keeping our staff motivated and inspired to offer fantastic service. Our guests comfort is our first priority and meeting your expectation is our greatest wish.
Have a wonderful day!
Kind Regards
Management
Thank you for your positive review.
This most certainly aids us in keeping our staff motivated and inspired to offer fantastic service. Our guests comfort is our first priority and meeting your expectation is our greatest wish.
Have a wonderful day!
Kind Regards
Management
Family traveller
Comment: 24 Feb 2025
Good Stay but Some Areas Need Attention
Overall, we had a great stay at the Caledon Hotel and Spa, but there are definitely areas that need improvement. The hotel itself is mostly in good shape, but some sections—particularly around the pool—are in desperate need of TLC. With so many kids running around, the jagged edges of broken metal frames pose a real safety concern.
Breakfast on Saturday was chaotic, with many items running out throughout the morning, making it feel like a free-for-all. Sunday, however, was much better, with a more organized service. The staff were mostly friendly, but unfortunately, certain services within the complex let them down—particularly at the Wonderland kids' arcade and Da Vinci’s restaurant, where service was below standard and some staff definitely did want to be there.
The highlight of our stay was, of course, the hot springs. However, the experience was often dampened by some guests ignoring the rules—smoking in the pools, diving, and excessive splashing. These behaviors weren’t being enforced, which took away from what should have been a relaxing experience.
With some maintenance, better service consistency, and stricter enforcement of pool rules, this could easily be a 4-star experience. As it stands, 3 stars from me.
Breakfast on Saturday was chaotic, with many items running out throughout the morning, making it feel like a free-for-all. Sunday, however, was much better, with a more organized service. The staff were mostly friendly, but unfortunately, certain services within the complex let them down—particularly at the Wonderland kids' arcade and Da Vinci’s restaurant, where service was below standard and some staff definitely did want to be there.
The highlight of our stay was, of course, the hot springs. However, the experience was often dampened by some guests ignoring the rules—smoking in the pools, diving, and excessive splashing. These behaviors weren’t being enforced, which took away from what should have been a relaxing experience.
With some maintenance, better service consistency, and stricter enforcement of pool rules, this could easily be a 4-star experience. As it stands, 3 stars from me.
Hotel response
Comment: 25 February
Good Day
Thank you very much for your candid review of your recent stay at our hotel.
Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments around your experience with us and have also shared your feedback with the relevant department managers for consideration.
Once Again, Thank you for trusting us enough to address your concerns with us. We look forward to another opportunity to turn your experience around.
Kind Regards
Management
Thank you very much for your candid review of your recent stay at our hotel.
Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments around your experience with us and have also shared your feedback with the relevant department managers for consideration.
Once Again, Thank you for trusting us enough to address your concerns with us. We look forward to another opportunity to turn your experience around.
Kind Regards
Management
Couple
Comment: 22 Nov 2024
Stayed in: Nov 2024
Unimpressive standard rooms
I attended at the Caledonian with a large group for one night.
We had a standard room which although spacious, needs some upgrading. Some of the decor is old such as the green coloured couch which had stains on it. The bathroom. The bathroom tiling is something out of the 70/80’s and has some mould in the grout. There is no where to store your toiletries and the entry door appears to have been painted over many a time, probably due to steam damage. The bath/shower has the old sliding curtain with some mould as well.
The resort facilities though are good. It has spas and mineral springs for guests, as well as a large inviting swimming pool. It’s a shame though that the on site gym opens at 8am, no good for us early risers.
And of course, you have the casino, and two eateries on site.
I would have given this hotel more stars if not for the state of the standard rooms.
We had a standard room which although spacious, needs some upgrading. Some of the decor is old such as the green coloured couch which had stains on it. The bathroom. The bathroom tiling is something out of the 70/80’s and has some mould in the grout. There is no where to store your toiletries and the entry door appears to have been painted over many a time, probably due to steam damage. The bath/shower has the old sliding curtain with some mould as well.
The resort facilities though are good. It has spas and mineral springs for guests, as well as a large inviting swimming pool. It’s a shame though that the on site gym opens at 8am, no good for us early risers.
And of course, you have the casino, and two eateries on site.
I would have given this hotel more stars if not for the state of the standard rooms.
Hotel response
Comment: 4 December
Good Day
Thank you for taking the time to complete our customer rating.
We apologize for not meeting your expectations. We appreciate you bringing your comment to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. We have shared your points with the relevant parties for consideration.
Thank you for deciding to stay with us and we hope to see you in the near future.
Kind Regards
Thank you for taking the time to complete our customer rating.
We apologize for not meeting your expectations. We appreciate you bringing your comment to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. We have shared your points with the relevant parties for consideration.
Thank you for deciding to stay with us and we hope to see you in the near future.
Kind Regards
Comment: 7 Apr 2025
Stayed in: Apr 2025
Poor quality rooms. Bathroom doors are rotten and carpets are stained. Room 206 had a smell similar to a public hospital. The beds are soft and over used.
Family traveller
Comment: 1 Dec 2024
Stayed in: Jan 2024
Hot spring stay
Great breakfast and wonderful game room. However it’s not cheap. Checkout is at 10am and you are not allowed to utilise the hot springs once checked out. Considering that you pay so much for one night you would expect to atleast spend a few hours at the hot springs once you check out.
Hotel response
Comment: 4 December
Good Day
Thank you for taking the time to complete our customer rating.
We apologize for not meeting your expectations. We appreciate you bringing your comment to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. We have shared your points with the relevant parties for consideration.
Thank you for deciding to stay with us and we hope to see you in the near future.
Kind Regards
Thank you for taking the time to complete our customer rating.
We apologize for not meeting your expectations. We appreciate you bringing your comment to our attention, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. We have shared your points with the relevant parties for consideration.
Thank you for deciding to stay with us and we hope to see you in the near future.
Kind Regards
Excellent location
1 Nerina Street, Caledon, 0028, South Africa|0.95 km from city centre
7 things to dowithin 1.36 km
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
English breakfast
Breakfast price
Please contact hotel for price information
This hotel accepts the following payment methods:
The Caledon Hotel and Spa: FAQs
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