Sheraton Mahwah
1 International Boulevard, Mahwah, 07495, De forente stater
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Kjappe fakta
Innsjekking fra: | 15:00 |
|---|---|
Utsjekking før: | 11:00 |
Frokost | Frokost tilgjengelig |
Kjæledyr | Kjæledyr ikke tillatt |
Barn | Barn er velkomne ved dette hotellet |
Fasiliteter
Treningssenter
Restaurant
Bar
Konferansesenter
Møtefasiliteter
Mer om Sheraton Mahwah
Sheraton Mahwah
Situated in Ischgl, 20 km from Fluchthorn, Petit Madlein provides accommodation with a hot tub, a hammam and spa facilities. This apartment offers free private parking and a lift.
Vurderinger og omtaler
Renhold4,0
Beliggenhet4,0
Tjenester4,0
Rom4,0
Verdi3,5
Søvnkvalitet4,0
Vurderinger fra reisende
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Nevnt av reisende
Familiereisende
Kommentar: 6. nov. 2023
The hotel is very nice hut quite far from town. It is about 50 min drive to the Palisades center by rt 59. We got room 2117 which is just next to the elevator, so it is very noisy with the elevator going up and down.
Familiereisende
Kommentar: 12. sep. 2023
Dato for oppholdet: sep. 2023
Wedding
Hosted my big fat Indian wedding at Sheraton and the staff, team and everyone at the hotel was absolutely amazing! Everything was seamless and flawless! They were so helpful in every aspect, couldn’t have imagined a better place to have my dream wedding
Familiereisende
Kommentar: 17. aug. 2023
Dato for oppholdet: aug. 2023
Dissapointing experience and unresponsiveness to the issues reported
We stayed at the Sheraton Mahwah August 4 -6. We were celebrating a family occasion and only needed the hotel services for nightime since we were at the family event all day on Saturday. We arrive to the hotel at 10:00 P.M. to find that the room was never made up and there were no clean towels for the shower and no face towels or bottled water. The room for that night was not functional. I called the front desk for towels and all I received were 4 bath towels. Called again for face towels and received 4 washcloths. called again for bottled water. The trash cans were both full and I had to do my own housekeeping in order to go to sleep.
Marriott hotel advertises their properties as follows: "We remain committed to ensuring that all our guests enjoy the highest standards of safety and cleanliness with our commitment to clean at each of our hotels around the world." They failed this mission at the Sheraton Mahwah hotel.
The next morning, I asked to speak to the front desk manager. She was not present at 10:00 a.m. at checkout. We had to leave so I requested that she contact me when she comes in. I called from the airport to speak to her and let her know about my experience. She left for the day at 2:00 p.m. I left a voicemail on monday to contact me and never heard from her. I left several messages for the general manager and never heard from anyone except Chef Joe. He heard our breakfast of 2 bowls of oatmeal arrived cold. Restaurant manager did not charge us and was apologetic.
My biggest complaint is the lack of responsiveness from management to our
issues.
Marriott hotel advertises their properties as follows: "We remain committed to ensuring that all our guests enjoy the highest standards of safety and cleanliness with our commitment to clean at each of our hotels around the world." They failed this mission at the Sheraton Mahwah hotel.
The next morning, I asked to speak to the front desk manager. She was not present at 10:00 a.m. at checkout. We had to leave so I requested that she contact me when she comes in. I called from the airport to speak to her and let her know about my experience. She left for the day at 2:00 p.m. I left a voicemail on monday to contact me and never heard from her. I left several messages for the general manager and never heard from anyone except Chef Joe. He heard our breakfast of 2 bowls of oatmeal arrived cold. Restaurant manager did not charge us and was apologetic.
My biggest complaint is the lack of responsiveness from management to our
issues.
Hotellets svar
Kommentar: 18. august
thnsk you for sharing that we addressed the issue with teh meal to your satisfaction as the Manager took action and that Chef also called and spoke to you. We always research feedback and found that we honored your Do Not Disturb sign on the room door. Hence your room was not serviced. We apologize that we missed the type of towels you requested and that towels were delivered but the wrong size, that the correct ones were subsequently brought up. We appreciate your feedback and apologize that we didn't meet your expectations.
Familiereisende
Kommentar: 12. aug. 2023
Dato for oppholdet: juli 2023
Amazing Wedding Venue
We had a great experience celebrating our wedding with family and friends at the Sheraton Mahwah. Chris and his team were great to work with for planning and executing our wedding. Upgrading to the presidential suite was worth it and the hotel rooms are renovated as well.
Hotellets svar
Kommentar: 17. august
Always great to hear that we exceeded your expectations and you had a great time on such an important day for you and your family! We will be sure to share this with our team! All the very best to you both!
Familiereisende
Kommentar: 29. juli 2023
Dato for oppholdet: juli 2023
Not great
We were so looking forward to staying here. Unfortunately, it fell short of our expectations. The pool was nice, although parts of ceiling were molding and rotting. Our room was small, but nice enough. We found a previous guests breathe right strips in our room. Pretty gross. We also saw some broken plastic/glass when we walked out to the fountain to take a picture of our daughter. Thankfully we saw it before she was injured. The lobby is beautiful, but the rest could use some help.
Hotellets svar
Kommentar: 31. juli
We are so sorry to read your comments. We clearly didn't perform. I will be reaching out to you privately to ascertain more information so that we can ensure that this can be addressed towards it being an isolated occurrence. Again - our sincere apologies.
Meget god beliggenhet
1 International Boulevard, Mahwah, 07495, De forente stater|3,25 km fra bysentrum
Innsjekking og utsjekking
Innsjekking fra:
15:00
Utsjekking før:
11:00
Bra å vite
Barn er velkomne ved dette hotellet
3 år og eldre
306 kr (USD30) per person per natt
2 år og yngre
Kostnadsfritt
Barn kan sove i eksisterende senger:
12 år og yngre
Kostnadsfritt
Kjæledyr ikke tillatt
Frokost tilgjengelig
Frokostmeny
Buffé
Frokostpris
224 kr (≈USD 21,95)/person
Vennligst gi beskjed til Petit Madlein om forventet ankomsttid på forhånd. Du kan notere dette i kommentarfeltet når du booker, eller kontakte overnattingsstedet direkte via kontaktopplysningene du finner i bookingbekreftelsen. Du må kunne vise frem legitimasjon og betalingskort når du sjekker inn. Har du spesielle ønsker, imøtekommes disse så langt det er mulig ved innsjekking. Merk at ikke alle ønsker nødvendigvis kan innfris, og at de kan koste ekstra. Dette overnattingsstedet tar ikke imot utdrikningslag eller lignende grupper og tilstelninger.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Dette hotellet aksepterer følgende betalingsmåter:
Sheraton Mahwah: ofte stilte spørsmål
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