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The Fives Oceanfront Puerto Morelos

Av. Javier Rojo Gomez Nte. SM-02 MZ-25, Puerto Morelos, 77580, Mexico

+ 213

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Innsjekking fra:
15:00
Utsjekking før:
12:00
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Kjæledyr
Kjæledyr tillatt mot ekstra gebyr
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Wi-Fi
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Mer om The Fives Oceanfront Puerto Morelos

The Fives Oceanfront Puerto Morelos

I Puerto Morelos, 16 minutters gange fra Puerto Morelos-stranden, ligger The Fives Oceanfront, som har et utendørsbasseng, gratis privat parkering, et treningsstudio og en hage.

Vurderinger og omtaler

4,3/5
Veldig bra885 vurderinger
Renhold4,6
Beliggenhet4,5
Tjenester4,3
Rom4,5
Verdi4,1
Søvnkvalitet4,6

Vurderinger fra reisende

Nevnt av reisendeNevnt av reisende
Enslig reisende

Kommentar: 13. juni 2025

5,0/5
Tripadvisor

Fantastic Hotel

Fantastic hotel that I had never hear about, hadn't seen in advance, and only discovered last minute on Expedia. It absolutely exceeded my expectations and I look forward to going there again.

Hotellets svar

Kommentar: 14. juni 2025

Thank you for sharing your experience! We’re delighted to hear that The Fives exceeded your expectations. We look forward to welcoming you back for another fantastic stay soon!
Par

Kommentar: 11. mai 2025

4,0/5
Tripadvisor

An OK boutique hotel

We stayed at The Fives Oceanfront for four nights. We were looking for somewhere close to Puerto Morelos. We spent the days walking in town enjoying local foods and drink and shopping.
The room was nice and spacious. We just were not real happy with the restaurants.
We would probably stay again but not as all inclusive.

Hotellets svar

Kommentar: 12. mai 2025

Thank you for taking the time to share your feedback. We’re glad you enjoyed the spacious room and the charm of Puerto Morelos during your stay. We’re sorry to hear the restaurants didn’t fully meet your expectations and appreciate your honesty. Your comments help us improve, and we hope to welcome you back again,whether all-inclusive or not,for another relaxing visit.
Par

Kommentar: 6. juli 2025

1,0/5
Tripadvisor

So sad

I am writing to seriously make a complaint about our stay at your hotel at the ocean front five Hotel in Puerto Morales. We are currently staying here and I feel that there was a serious disconnect with the advertised pictures and the reality. The smell from the outside of the hotel is enough to make your eyes water with the sulphur from the seaweed and the sea is literally black with seaweed which means you can’t use the sea at all the advertise photographs make it look azure blue. I understand this is not your fault and it is a seasonal thing and particularly bad this year - you should have made us aware of this before we booked the hotel. This is serious misrepresentation and we are now stuck at a hotel where we cannot use the beach. Your beach beds around the pool are minimal and we can never get a beach bed even if we get up early and so we are forced to lie on the sand like we are on a backpacking holiday. The prices we paid were five star. This is not acceptable. On a positive note Your staff are beautifully happy and helpful and lovely. However, we are constantly sitting in restaurants waiting to be served and it is just getting to the point where we are dreading every meal because we know we have to take at least three or four hours for the food to arrive when the food does arrive it’s not always the right order And therefore this is making the holiday experience a difficult one. The advertised brochure and website does not say that you have to make a reservation each evening for dinner and so we did not make a reservation as with all inclusive holidays. You’re expected to be able to not have to plan which is the whole point of a holiday and so we never know what what time we want to eat And so last night we arrived at 8 o’clock and we were still waiting for our food at 10:30 at night. Another gentleman arrived this morning for breakfast four people after us and was served immediately. Is this because he is giving bigger tips? That is not correct Behaviour for guests at your five star hote.

Hotellets svar

Kommentar: 7. juli 2025

Thank you for sharing your concerns. We sincerely apologize for the challenges you’ve faced during your stay, especially regarding the seaweed situation and dining delays. We understand how these issues impacted your experience and regret any miscommunication about the beach conditions and reservation policies. While the seaweed is a natural seasonal occurrence beyond our control, your feedback about service and wait times is taken very seriously. We appreciate your kind words about our staff’s attitude and will use your comments to improve. Please feel free to contact our Ambassador team directly so we can assist you further and work to make the remainder of your stay more comfortable.
Familiereisende

Kommentar: 30. juni 2025

2,0/5
Tripadvisor

This resort is best if used minimally i.e. only for the pool, sleeping and the spa.

Pros:
The quality of the food
Higher quality toiletries
Rooms are clean
We paid for butler service, it was nice to have someone to speak with about our options and book our services with. Things that are not known about like borrowing a bike from the front desk to go into town with. Without her I am not Sure how we would have navigated this hotel. If you are coming with a group, pay for butler services.
Alfredo and Norma in the spa provide wonderful services and you can book them through a QR Code in the elevator which was very convenient.
Our experience:
The issues we had with this property began before we arrived. Shortly before we arrived we were notified that we would not receive what was listed on the website for Diamond members. Mani's and pedi's are not available at all and we would get one massage not two for the week. (That is not what we paid for, if we wanted less we would have booked at a lower level.) We also would not get our other excursion. They later came back and told us the massages were for immediate family members of the person who booked the room.
The phone in one room did not work at all. Our hot tub did not produce hot water and two of the three rooms did not have proper air conditioning. We requested fans and were told that they did not have any, We just happen to meet someone higher up and he offered us to move to another room. We appreciated the offer. The property looks nice and clean but things are not being properly maintained.
This resort can book up to 10 people in a room. This resort can not serve a meal to a group of 7 people. We are required to eat family style, the first night they kept bringing dishes out and not clearing dishes off the table. We did not think dessert was ever going to come. We were there about 2.5 hours and they miscommunicated about our reservation time. We were told it was 9 pm. When we arrived we learned that the restaurant expected us at 8:30 PM. For the first 2 nights we had to eat our meals on appetizer plates.
We are allowed to order off the menu for Breakfast and lunch, for dinner we must eat family style. There is only one restaurant on this property so there are no options for us. We paid for all inclusive. The service is very slow for all 3 meals. One night when we came to dinner, in a time span of ONE hour and 20 minutes, all that we were served was salad. (The salads have very little dressing on them, and it is mostly greens.) We watched the dining room fill up and everyone else receive their meals and leave. I believe that because we did not have a waiter who was watching out for us and because we did not order off the menu, we were forgotten about because entrees were not ordered on their devices. After this incident, we spoke with the staff, and we were able to order off the regular menu for every meal, and we were never forgotten by the server or kitchen again. This solved that issue, and we wasted a lot less food this way because the family-sized portions are super-sized and we are not allowed to take food back with us to the room.
At every meal, we were missing utensils at our table even if 5 of the 7 were present, we always had to grab off another table. A napkin, fork, knife glass or sometimes a plate were missing. Something at every meal was missing.
The drinks were hit or miss depending upon who made them. The orange juice is very watered down.
Water here is to be drunk from bottles only. I believe that the kitchen is cooking with tap water. (What is faster and easier to use, tap water or pouring out several liter bottles of water into the food?) About day 2 I began to have digestive upset that turned into diarrhea that will not stop. I had to make an appointment when I returned home because my condition slowly got worse. Eating the tap water in the food made me very sick, I have been to Mexico many times and I have never experienced digestive upsets like this in my life. My symptoms suggest food poisoning, I won't know for sure until I see the specialist.
I had a transfer set up for my departure from the hotel. When I went to leave I was told that I had to go back inside and get a check out card. Both agents were busy checking people in which is not a quick process. A third person comes up to me and asks me to take a survey on the I-pad. I told her "No, my transfer is outside right now, I don't have time, I need a check out card." She calmly sets the I-pad down and walks away. When the man is finished checking in the people, he begins to wander around looking lost. Thankfully his co-worker who was busy with someone else told him that I need to check out. I would suggest on planning for 30 minutes to check out. My butler finally came over and told the guy that I need to go and he wrote down my name to check out and walked me to the front. The bell hops meanwhile put my luggage in the wrong vehicle and she retrieved it for me.
Due to the level of service in the lobby, restaurant, and the food making me very ill, I would not recommend this resort to anyone.

Hotellets svar

Kommentar: 3. juli 2025

Thank you for taking the time to share such a detailed and thoughtful review. We're sincerely sorry to hear that your experience did not meet expectations, and we truly regret the challenges you encountered—from pre-arrival communications to the dining and service issues throughout your stay.
Your feedback is incredibly important to us, as it highlights both areas where we’ve succeeded and areas where we clearly fell short. We especially regret the miscommunication around Diamond benefits, delays in service, maintenance concerns, and the health issue you mentioned. These are not reflective of the standards we strive to uphold.
We would appreciate the opportunity to make things right and investigate your concerns further. Please contact us directly at customerservices@thefiveshotels.com so we can follow up personally. Thank you again for your honesty—we will use your feedback to improve and ensure better experiences for all future guests.
Par

Kommentar: 21. juni 2025

5,0/5
Tripadvisor

Top Hotel

I visited with my husband to celebrate our 25th wedding anniversary and it was fabulous. The hotel and rooms were spotless, food was great, no issues with sun beds, and the staff couldn’t do enough for you. It was a very relaxing and chilled holiday and we had a great time.

Hotellets svar

Kommentar: 23. juni 2025

Thank you for choosing The Fives to celebrate such a special occasion! We’re delighted to hear your 25th anniversary was fabulous and that you enjoyed our rooms, food, and attentive staff. It’s wonderful that your holiday was relaxing and memorable. We look forward to welcoming you both again soon!
  • ...

Utmerket beliggenhet

4,5

Av. Javier Rojo Gomez Nte. SM-02 MZ-25, Puerto Morelos, 77580, Mexico|1,09 km fra bysentrum

10 ting å gjøreinnenfor 0,10 km

Innsjekking og utsjekking

Innsjekking fra:

15:00

Utsjekking før:

12:00

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The Fives Oceanfront Puerto Morelos: ofte stilte spørsmål

Ja, The Fives Oceanfront Puerto Morelos har en restaurant.
På The Fives Oceanfront Puerto Morelos kan du sjekke inn fra 15:00, og du vil måtte sjekke ut før 12:00.
Ja, parkering er tilgjengelig på The Fives Oceanfront Puerto Morelos.
The Fives Oceanfront Puerto Morelos ligger 1.1 km unna Puerto Morelos sentrum.
The Fives Oceanfront Puerto Morelos ligger i Puerto Morelos i Mexico og ligger 1.1 km unna Puerto Morelos sentrum.

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