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Kjappe fakta
Innsjekking fra: | 14:00 |
|---|---|
Utsjekking før: | 12:00 |
Fasiliteter
Wi-Fi
Parkering
Klimaanlegg
Svømmebasseng
Døgnåpen resepsjon
Restaurant
Mer om The Coconut House Hotel
The Coconut House Hotel
The Coconut House Villa ligger i bydelen Svay Pao i Battambang. Et par lokale landemerker er kolonibygninger og Kolonitidsarkitektur, men hvis det heller er shopping som står på planen, kan du ta turen til Riverside nattmarked og Psar Nat. Hotell med døgnåpen resepsjon og utendørsbasseng i BattambangDette hotellet er et røykfritt overnattingssted som tilbyr et utendørs basseng, en restaurant og en bar/lounge. Dessuten tilbys wi-fi i fellesområdene (inkludert) og ubetjent parkering (inkludert). Andre fasiliteter som tilbys, er renseritjenester, en døgnåpen resepsjon og tur-/billettassistanse. The Coconut House Villa har 35 rom med airconditioning, flaskevann (inkludert) og tøfler. 32-tommers LCD-TV inkluderer kabel-TV. Badene har dusj, toalettartikler (inkludert) og hårføner. Dette hotellet i Battambang tilbyr kablet internett inkludert i prisen. Skrivebord og telefon tilbys. Rengjøring tilbys daglig. Fritidsfasiliteter ved dette hotellet inkluderer et utendørs basseng.
Vurderinger og omtaler
Renhold4,2
Beliggenhet3,7
Tjenester3,9
Rom4,1
Verdi4,3
Søvnkvalitet4,4
Vurderinger fra reisende
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Nevnt av reisende
Gruppereisende
Kommentar: 21. feb. 2023
Dato for oppholdet: feb. 2023
Cute hotel at reasonable prices
Cute small hotel with friendly staff. The food is good, and the accommodations are comfortable. Small pool but not always clean; it's always a little foggy.
The hotel is close to the city center and easily accessible by tuk-tuk.
The hotel is close to the city center and easily accessible by tuk-tuk.
Familiereisende
Kommentar: 31. jan. 2024
Dato for oppholdet: jan. 2024
Poorly maintained but sympathetically outdated
Friendly hotel with an interior courtyard, a garden and a pleasant swimming pool. But non-existent maintenance staff lack of skills (50 minutes for a coffee, eggs and bread, restaurant really not good. No coconut trees but coconuts in decoration almost everywhere
Gruppereisende
Kommentar: 28. feb. 2023
Dato for oppholdet: feb. 2023
Awful stay - had to get police involved
Agreed on a price to stay one month in the "new" apartment being built. Owner quoted me $420 USD which I paid in full before staying. Sent a staff member in half way through the stay asking us to sign a "contract" with a lease price. I messaged the owner and he said it was $650 USD for the month. Refused to accept that we had an agreement of $420, even after trying to show him several times and locating the receipt of payment.
Owner was extremely rude and aggressive. Told us we needed to pay him more money before we left the hotel. Had to get police involved and the department of tourism. They were very concerned by what was happening and advised if anyone has any further problems to report this to the department of tourism.
Still refused to refund us the rest of the months stay when we left, essentially took about 200 USD off of us. The other owner (female) even said they had communication errors, still refused to refund us for the nights we did not stay according to the price we agreed on.
After contacting the police, the male owner started saying we were taking advantage of Cambodia and Cambodians (my family are cambodian so I'm not sure about that), said all Australians are rude, that we were "low educated women". Owner also physically moved towards my sister as if he was going to hit her during all this drama. Said he "owns all of the foreigners in Battambang", that he was "going to get us banned from staying in hotels through the Cambodian hotel association" and send them photos of us, and that he had good friends at the immigration police and would stop us from being allowed in the country, and that he would "post us on all of the expat sites" and some other ridiculously inappropriate threats.
Essentially his attendant was that the price was for a different room (receipt of payment was for two bedroom apartment, he had shown us the apartment on video chat last year while it was still being built, and although it wasn't ready when we got there, they still knew exactly which room we were staying in, so b the "misquoting" was either terrible management or deliberate, I hope it was an initial mistake which they then refused to own, feels like it makes it a little less bad. He then said because we weren't staying "long term" that the price would be even more.
I spoke to him many many many times in the lead up to our stay. Not once did he mention a monthly price of $650 or any higher price for staying for four weeks ( although I told him our time frame anyway).
The owner also said we used the air conditioner too much (the air conditioners were installed second hand, very old and one didn't work for days and i had to borrow a fan off a staff member while waiting for it to be fixed)
The room was only cleaned once in about twelve days of staying (kept being told the cleaner was "busy" etc when we asked when it would be cleaned.
Never registered us as guests (law in Cambodia says they need to register all hotel guests for tax purposes)
We got stuck in the room and were also unable to lock the room because the front door was faulty and they did not seem too keen to spend the money to fix it properly. Really worrying as a fire hazard that we were unable to get out.
No kitchen supplies provided as we were promised, bought our own kettle, frypan and plates etc at the market.
No mirror in bathroom, bath plug from a different bath and did not work, screws and dust etc all through apartment and was not cleaned before we moved in.
Pool was kind of dirty, our travellers diarrhoea stopped when we moved out. Unsure if this is related.
Photos used in marketing very outdated. Included some of the screenshots of conversations. He stated he quoted us for w different room, but receipt was for the two bedroom apartment, he showed us the apartment through video chat before staying,
Owner was extremely rude and aggressive. Told us we needed to pay him more money before we left the hotel. Had to get police involved and the department of tourism. They were very concerned by what was happening and advised if anyone has any further problems to report this to the department of tourism.
Still refused to refund us the rest of the months stay when we left, essentially took about 200 USD off of us. The other owner (female) even said they had communication errors, still refused to refund us for the nights we did not stay according to the price we agreed on.
After contacting the police, the male owner started saying we were taking advantage of Cambodia and Cambodians (my family are cambodian so I'm not sure about that), said all Australians are rude, that we were "low educated women". Owner also physically moved towards my sister as if he was going to hit her during all this drama. Said he "owns all of the foreigners in Battambang", that he was "going to get us banned from staying in hotels through the Cambodian hotel association" and send them photos of us, and that he had good friends at the immigration police and would stop us from being allowed in the country, and that he would "post us on all of the expat sites" and some other ridiculously inappropriate threats.
Essentially his attendant was that the price was for a different room (receipt of payment was for two bedroom apartment, he had shown us the apartment on video chat last year while it was still being built, and although it wasn't ready when we got there, they still knew exactly which room we were staying in, so b the "misquoting" was either terrible management or deliberate, I hope it was an initial mistake which they then refused to own, feels like it makes it a little less bad. He then said because we weren't staying "long term" that the price would be even more.
I spoke to him many many many times in the lead up to our stay. Not once did he mention a monthly price of $650 or any higher price for staying for four weeks ( although I told him our time frame anyway).
The owner also said we used the air conditioner too much (the air conditioners were installed second hand, very old and one didn't work for days and i had to borrow a fan off a staff member while waiting for it to be fixed)
The room was only cleaned once in about twelve days of staying (kept being told the cleaner was "busy" etc when we asked when it would be cleaned.
Never registered us as guests (law in Cambodia says they need to register all hotel guests for tax purposes)
We got stuck in the room and were also unable to lock the room because the front door was faulty and they did not seem too keen to spend the money to fix it properly. Really worrying as a fire hazard that we were unable to get out.
No kitchen supplies provided as we were promised, bought our own kettle, frypan and plates etc at the market.
No mirror in bathroom, bath plug from a different bath and did not work, screws and dust etc all through apartment and was not cleaned before we moved in.
Pool was kind of dirty, our travellers diarrhoea stopped when we moved out. Unsure if this is related.
Photos used in marketing very outdated. Included some of the screenshots of conversations. He stated he quoted us for w different room, but receipt was for the two bedroom apartment, he showed us the apartment through video chat before staying,
Annet
Kommentar: 14. sep. 2019
Dato for oppholdet: sep. 2019
Health in really difficult dangerous
I've lived here for a total of 9 months a long-term apartment, so I can definitely write an objective opinion here. The staff, especially in the area of the restaurant and the reception changes every 2-3 months for reasons - which I do not want to name here. Bad for the guests is just the new, untrained staff and hardly any of the staff speaks a foreign language. Really bad, however, is the unprofessional behavior of the owner (family business) in case of problems - if one confronts them with friendly but decisive, if at the first message at the front desk nothing happens: 1) Often I have seen in the past few weeks rats in the main building So not in the entrance area - but in the building, staircase and hallways directly in front of the rooms. Only very hesitantly was "times" responded to. 2.) Maintenance or repair of an air conditioner - like referred to "Cambodia", as if that is an excuse and justification for unprofessional action. The air conditioners are - like the rooms in the main building too - very dirty and getting old. In the wet area (bath) some floor tiles are so broken that there is an increased risk of injury. 3.) For weeks no consideration was taken on guests, as the owner made alterations. So in the morning from 07:00 h loud hammering and drills on the walls as an alarm clock! 4.) Often the Internet or the TV program is canceled, of course, without notification to the guests. 5.) Hotel itself is "in the years" come, especially the pool area, actually a very nicely arranged area, hardly maintained and the 5 beach chairs at the pool - so the conditions and the beach chairs themselves are just disgusting, sorry! I have no other words for that. The only bright spot is the restaurant, the food is good and here are the prices O.K. Only the hotel is despite the "quiet location", far from the center very noisy because opposite a large open-night restaurant often party and in the street there are a variety of dogs who believe to be wolves. The hotel prices for one night are for Battambang and this hotel in my opinion not justified and just too expensive - there are clearly better alternatives. The last point 6.) - and the main reason for my completely negative rating: despite several emails to the management, the hotel has not managed - to protect my health. The "new" used pillows and sheets are sometimes so fuzzy or dusty that I had to sleep twice with a mask, my mouth was full of lint, despite multiple brushing your teeth, rinse with spicy mouthwash and and and did not want to get out. The hotel was unable to replace these sheets and pillows. Probably noticed - it was not always so - only in the last month these "old" sheets were used. Photos of the washbasin after these actions or my vomit - I do upload here. I immediately moved out and terminated my contract unilaterally. The rent deposit was of course not refunded me - but this is Cambodia. I do not have to take revenge on this incompetent management - only I would like to recommend to everyone: If you come to Battambang - look for a proper accommodation!!! I opend a case by the police and bringing this management to the Cambodian Court. The health where more important like anyone else. So please, book in each other hotel.
Annet
Kommentar: 15. sep. 2019
Dato for oppholdet: sep. 2019
Dreams and reality
The photos of the hotel and the illuminated pool look very nice. But are far from reality and certainly many years old. The pool was dirty and our daughter cut her foot at the sharp edges of the broken tiles.
The reaction of the owner or manager was impossible.
Otherwise, the breakfast was rather average and the hotel itself very noisy at night. The rooms were not really new or clean, as the photos should convey. We had booked 4 nights and moved out two nights earlier.
The reaction of the owner or manager was impossible.
Otherwise, the breakfast was rather average and the hotel itself very noisy at night. The rooms were not really new or clean, as the photos should convey. We had booked 4 nights and moved out two nights earlier.
Plassering
Preak Preah Sdach Village, Preak Preah Sdach Commune, River East Bank, Battambang, 20000, Kambodsja|1,17 km fra bysentrum
10 ting å gjøreinnenfor 1,99 km
Flyplassinnenfor 2,98 km
Innsjekking og utsjekking
Innsjekking fra:
14:00
Utsjekking før:
12:00
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