Four Seasons New Orleans
2 Canal St, New Orleans, 70130, De forente stater
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Innsjekking fra: | 15:00 |
|---|---|
Utsjekking før: | 12:00 |
Frokost | Frokost tilgjengelig |
Kjæledyr | Kjæledyr tillatt mot ekstra gebyr |
Barn | Barn er velkomne ved dette hotellet |
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Mer om Four Seasons New Orleans
Four Seasons New Orleans
Four Seasons Hotel New Orleans ligger ved vannkanten i bydelen New Orleans Central Business District i New Orleans. Et par kulturelle høydepunkter er National World War II Museum og Saenger Theatre, mens Audubon Aquarium og Audubon zoologiske hage er noen av områdets populære attraksjoner. Er du på utkikk etter et arrangement eller en kamp, bør du se om det skjer noe spennende på Caesars Superdome eller Smoothie King Center. Hotell ved en elv med et spa og treningssenter Dette hotellet er et røykfritt overnattingssted som tilbyr et spa med full service, et utendørs basseng og en restaurant. Et treningssenter, en bar/lounge og en bassengbar tilbys også. Utskifting av håndklær Four Seasons Hotel New Orleans har 341 rom med airconditioning, nettbrett og minibar. Rommene har separat sitteområde. Sengene med overmadrass har dundyner og sengetøy av topp kvalitet. Et utvalg av puter er tilgjengelig. 65-tommers LCD-TV inkluderer kabel-TV. Badene har badekåper, tøfler, designertoalettartikler og toalettartikler (inkludert). Gjestene her får tilgang til wi-fi inkludert i prisen. Forretningsfasiliteter er skrivebord, kontorstoler og telefon. I tillegg har rommene safe med plass til bærbar PC og espressomaskiner. Fasiliteter tilgjengelige på forespørsel er allergitestet sengetøy, utskifting av håndklær og skifting av sengetøy. Sengeoppredning om kvelden tilbys i tillegg til rengjøring daglig. Fritidsfasiliteter ved dette hotellet er et utendørs basseng, et dampbad og et treningssenter. Fritidsaktivitetene som er oppført nedenfor, er tilgjengelige enten på overnattingsstedet eller i nærområdet. Avgifter kan tilkomme.
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Kommentar: 24. mars 2025
Dato for oppholdet: mars 2025
Very enjoyable return stay with some room for improvement
I recently stayed at the Four Seasons New Orleans with my wife and infant for a third time, along with my parents, who joined for their first stay here. I am happy to report that we had another enjoyable visit. While our stay this time did still feature a number of small issues that I would prefer not to have at a Four Seasons (which has been the case each of the three times we’ve stayed at this property), all of the positives were more significant on balance. We love the beautiful property itself, and the care that was present on this trip really even when minor things went wrong was nice to see.
Trip Planning:
As I always do when booking a Four Seasons, I reserved through a Preferred Partner travel agent, which enabled us to get free perks. For no extra cost, our reservation included a room upgrade based on availability at check-in, a one-time $200 hotel credit (it is $100 standard rooms, and $200 for suites), and a breakfast credit of $96 each morning, which could be used in the restaurant or for in-room dining. I appreciated that the breakfast credit was increased this year to help cover a meal for two.
Prior to arrival, I contacted the hotel with a few questions through the great Four Seasons app, where the responses are almost always immediate and helpful. They were helpful in scheduling a dinner reservation, as well as a car service for an airport transfer that went very smoothly. We also made several minor changes to our reservations in advance, and the hotel was great about being responsive and accommodating.
Prior to our trip, I also emailed with Ella, the Director of Rooms, who I had met on our last visit. I just wanted to confirm our room requests and that things were squared away for us. Ella was wonderful to work with again, and assured me everything was all taken care of for us, which it was. Ella is a huge asset to the team.
Arrival:
I arrived at the hotel around 2:00 pm on a Wednesday to check-in, and arrival was ok, but not the best. No one was available at the entrance to greet us or help when I pulled up in an Uber with friends who were also staying at the hotel. All of the staff seemed to be focused on helping one group, at the exclusion of having anyone there to greet others. However, this was an anomaly, as the doormen were wonderful to us throughout the rest of our stay, particularly the older gentlemen, who always greeted us warmly and recognized our family throughout the weekend.
When I got inside to the front desk for check-in, the front desk agent was nice enough, but the interaction was a little odd. She initially told me my room wasn’t ready, but then said she was able to move me across the hall to a different room that was available immediately. She said the new room was a River View Executive Suite, rather than the City View Executive Suite I had reserved, so I would be getting an upgrade.
I was certainly fine with this, but a bit confused, since our Preferred Partner room rate included a room upgrade. The suite she was offering was the room we were entitled to all along if it was available, so it was odd to have it treated like a last-minute special accommodation. When I arrived in my room just a few minutes later, it was already outfitted and ready for us, including a specific pillow type I had requested in advance, along with baby amenities, which seemed unlikely to have just been done on such short notice of a room change. I wasn’t sure if the whole thing was a charade to pretend we were getting something special, or if she was just confused.
Room:
Ella, the Director of Rooms, was particularly great in making sure we had two rooms on the same floor and that rooms were ready when needed. For example, when the second half of my group arrived a couple days after I had, Ella went out of her way to make sure their room would be cleaned and ready by the time they arrived around 10:30 am, keeping me updated along the way.
We had two River View Executive Suites on the 16th floor, and they were both wonderful. The rooms are relatively simple and neutral, but in a good way that feels like a restful urban retreat in a city that can feel chaotic. The Executive Suites are a particularly great option for extra space, with a bedroom and living room that can be closed off and separated, which was helpful with a baby when she was napping.
Both rooms had river views, which are nice for sunrise views and views of boat traffic passing by. Since the suites are corner rooms, they also have views out to another side, in this case with one room facing the French Quarter and the other room looking toward the pool and Warehouse District.
We’re big fans of the spacious gray marble bathrooms at this hotel, which always feel luxurious, and are especially nice in the Executive Suites with a large adjacent walk-in closet. The water pressure is impressive, with almost instant hot water in the shower and tub every time we used them.
The Amande bath products from L’Occitane are very nice too, although I was disappointed that a thicker body oil from this line that used to be offered is no longer included. When taking a shower, I realized that the same hand soap that was by the sink was also in the shower. I initially thought that there had been a mistake when stocking the shower, so I messaged in the Four Seasons app to ask if it could be switched out, and was told that they had gotten rid of the body oil that was previously offered. While I was disappointed, what really impressed me was how much effort was put into offering alternatives. They offered me two other body washes in mini-containers that were brought up right away. The next day, a manager also called to ask if the issue had been addressed to my satisfaction. I said it had been, but she insisted on also delivering a larger full-sized body wash from the spa to try. I could tell that the staff was taking my feedback seriously, which is a hallmark of Four Seasons service done well.
The room was otherwise well-stocked, and had a list of various extra items that you could request. I did ask for some extra hangers and an extra luggage stand, and all were brought up very quickly. Complimentary boxed waters were left each day and during turndown, and I was told they’d be happy to bring more if needed. Since we needed extra water to make bottles for our daughter, I also found it easy to pick up some extra waters from the gym when I visited.
We did appreciate that the hotel offered baby amenities. They offer cribs, and our room was also stocked with baby bath products in three different brands to choose from, plus a hooded kids’ towel. We were happy to have these, although the overall kid offerings were a bit less extensive than at other Four Seasons properties, which have included other toys or stuffed animals, as well as a diaper pail. We did appreciate that as we were departing, a staff member asked if we had received a stuffed animal for our daughter, which we had not, and gave us a very cute stuffed alligator to take home.
There is an iPad in the room to use for general hotel information and to order in-room dining. However, after using it one morning to order breakfast, I saw that it wasn’t charging, and died shortly after that. When I mentioned it, a friendly staff member from the engineering team came to fix it, and he was truly committed to making sure we had a working iPad. He came back to offer a new charger, plus another time just to make sure it was working. I appreciated all the follow-through and concern about another minor thing.
One issue I worry about at this hotel is sleep quality. There are train tracks that go directly below the hotel on the river side, and loudly sound their horns as they pass right next to the hotel, including in the middle of the night. This time, there was a sound machine already on one of the nightstands when I arrived (you previously had to request one), so I appreciate the proactive effort to address it from the start. We also find that hallway and elevator noise does make its way into the rooms, even at the very end of the hall, but the suites at least have a door to close off the bedroom and fix that issue.
Housekeeping did a great job in the day. Our housekeeper, Meylin, was absolutely wonderful. She was really sweet and would leave us incredibly kind notes each day. I also typically requested housekeeping at particular times, one time pretty early in the morning, and I was happy that it was always accommodated as requested.
Turndown wasn’t quite as good. For one, it was inconsistent in small ways. Some nights featured slippers set out by the bed, and some didn’t. Only on the very last night a sleep mist and sleep mask were left, but only on one side of the bed. None of those minor inconsistencies really matter, but I was more irritated one night when we returned to the room around 9:00 pm, and turndown still had not occurred in either of our rooms, despite the fact that we had been out of both since 4:30. We really appreciate full turndown to have dirty towels and trash removed (an especially important thing when traveling with a baby).
When I mentioned in the app that turndown hadn’t been done, and requested some extra waters and towels instead, the response was really odd. Before receiving any response, I heard a staff member come to our end of the hallway a couple minutes after my message, but they seemed to hover outside our room briefly. Only after that did I get a response to my message, saying that they did try to service our room for turndown, but that they couldn’t do it because our ‘do not disturb’ sign was on. We had just put the ‘do not disturb’ sign on when we returned a few minutes prior, but the room had been fully available all night before that. It seemed like they tried to rush and send someone up to provide turndown service after I had already complained, only to then act like we were the reason they couldn’t service the room. They simply skipped us, or were understaffed and got to our floor late. All they needed to do at that point was apologize, note our preference for earlier turndown, and move on. The charade about having “tried” to service our room was odd and unprofessional, but I appreciate that they quickly sent plenty of extra towels and waters after that.
Dining & Bars:
We love the dining options at the Four Seasons New Orleans, with the Chandelier Bar in the lobby serving as the focal point of the hotel. I visited the Chandelier Bar four separate times during this stay, both with friends and family, and all of the experiences were excellent. It was never too hard to get seats at the bar if we wanted them (although it does get busy), and there’s also always plenty of lounge seating with very attentive service. Everyone was friendly, but one server in particular, Jessica, really stood out. Jessica was phenomenal. She was friendly and helpful, remembering us and our order from day to day, and she was always friendly and caring toward our daughter. She was one of the best staff members we encountered at the hotel.
The actual food and drink quality at the Chandelier Bar was great as well. We particularly love their Sazeracs, which were the best we’ve had in New Orleans. On the food side, the crispy chicken sandwich is great, so I made sure to have it twice during my stay. The beignets are also wonderful.
Next, Miss River is the hotel restaurant on the lobby level not far from the Chandelier Bar. After really enjoying the food there in the past, we returned on this trip and had an excellent dinner. We had a lovely table set in the restaurant’s wine cellar, which was very fun for us as wine lovers. Service from Matt was also great. For appetizers, the blue crab gratin and sweet potato brioche rolls are the standouts to us, with the carved whole fried chicken being a must-try main course.
The other restaurant is Chemin a la Mer, on the 5th floor of the hotel with river views. The interior has a bit of a botanical feel in jewel tones, and is light and pleasant. We ate breakfast here one morning, and it was great. Everyone in our group loved the food, with the southern breakfast (eggs, breakfast meat, and biscuits and gravy) and omelets being standouts. Service was very friendly, and it was a nice touch that an amuse bouche was even brought out at breakfast. While there is free self-serve coffee in the lobby in the mornings, you can also go to Chemin a la Mer to get lattes to-go in the morning, which we did on another occasion.
We also really appreciated that all of the hotel restaurants were very kid-friendly, having normal high chairs with a tray, which was much easier with our daughter than the wooden type most restaurants have. We also found out that hotel guests under 5 eat free at the hotel restaurants, which was great. This wasn’t well publicized or explained though, and I wish it had been.
The final dining option is in-room dining, which I used three other mornings for breakfast. I’m not sure why I bother with in-room dining here, as it has always been one of the most inconsistent aspects of the hotel. The issues I had this time related to both food quality and service. On my first morning, I ordered eggs benedict from in-room dining, and by the time it arrived, it had clearly been sitting for a while. The hollandaise was a bit congealed, and the eggs had gotten very overcooked, to the point that the insides of the poached eggs were basically hard boiled. I didn’t want to eat these, and called in-room dining to explain the issue. I found it odd that the staff member on the phone, rather than being apologetic, seemed confused as to why I was calling, and only reluctantly agreed to have the kitchen re-make the dish after I specifically requested it. I also asked if they could expedite the replacement since I had already waited 45 minutes for the first one, but the second one also took close to 40 minutes more.
The delivery person for in-room dining that day was also just not professional at all. She delivered both orders, and was just downright rude the first time, and walked in irritated with the replacement dish. She asked why I had sent it back, and made me take a bite of the new one in front of her to ensure I liked it (not a bad idea in general, but it was done with an oddly aggressive and rude tone). Granted, the delivery staff on the two other days were better, but this department is weak.
We also requested a bucket of ice once using the app, and it ultimately took almost an hour to receive it. When I requested it, I forgot that our ‘do not disturb’ sign was up, as our daughter was napping at the time. When I reached out 45 minutes later to ask if it was still coming, they said they didn’t deliver it because they didn’t want to knock or ring the doorbell. That’s fair, but I had made the request in the app, so a logical next step would have been to reply to me to say that the ice was ready, not to just drop the request completely as if I had never made it. They did bring it quickly when I re-submitted the request.
Pool:
The Four Seasons New Orleans has an outdoor pool and hot tub on the 5th floor, and the pool is heated to a very comfortable 84 degrees. The pool deck is nice, and there is a box full of toys for kids. We did go in the pool with our daughter one afternoon on this trip, and the experience was disappointing. It was mid-March, but it was in the high 70s that day, and the pool is heated, so it was perfectly nice pool weather. It had rained that morning, but the weather had fully cleared by the time we visited in the afternoon. I was surprised to find that there was no staff out there at all, and even towels were hard to find, requiring unzipping various covers around the pool area to find them. There were several other groups of guests at the pool at the time, so we were not the only ones, and it was disappointing that there was no service of any kind. Our past two trips to this hotel were at similar times of year in March, and there was always towel and food/beverage service available at the pool.
Spa & Gym:
The spa and gym are spaces we particularly enjoy at this hotel. We didn’t visit the spa this time, but would certainly go in the future. The gym is quite large, with lots of cardio machines and an array of weight equipment. It’s a bright space with lots of windows, and it’s just always been clean and well-stocked during our stays. I don’t often make a point of keeping up my workout routine on vacation, but I do at this hotel because the gym is so pleasant.
Location:
We are fans of the location of the Four Seasons within Downtown New Orleans. It’s the only luxury hotel located directly on the river, positioned in a spot that is just close enough to major neighborhoods to be convenient on foot (French Quarter, CBD, Warehouse District), but separate enough that it avoids some of the chaos and seediness in some of those areas.
Service:
Service is the one area of this property where I have mixed feelings. There are the standout staff members, such as those I mentioned earlier, who just “get it”. They are well versed in luxury hotel service and provide thoughtful, bespoke attention. The follow-through and attention to detail on even small issues was also really appreciated. However, this is also a property where there have also always been some staff members who are glaringly not at a Four Seasons level, and unfortunately those can stand out.
Regardless, I do appreciate efforts that were made to personalize our stay. We received a welcome amenity on behalf of our travel agent, which consisted of a cookie, a piece of chocolate, and some candy in a New Orleans theme. There were also cute dog treats left that we could take home to our dog, who has stayed with us at Four Seasons hotels in the past. Since we had also noted that we were celebrating my birthday, a delicious mini-birthday cake was delivered to our room on another day. We’ve received this cake each time we’ve stayed at this hotel for a birthday, and it’s something we look forward to. I was surprised, however, that the special occasion was never mentioned otherwise. Last year, we visited for the same occasion, and I was wished a happy birthday virtually everywhere I went in the hotel. In this case, that didn’t happen even once. I don’t need anything over the top, but at least some verbal acknowledgement feels more in line with expectations from a Four Seasons.
Additionally, while my overall impression of the property is positive, I don’t necessarily feel that my loyalty to this property is fully appreciated. For example, in-room amenities like the ones mentioned above are relatively standard at a Four Seasons when celebrating a special occasion or booking through a Preferred Partner, both of which applied to our stay. However, the amenities have gotten smaller with each subsequent stay at this hotel. This is the opposite of what we’ve experienced as return guests at other Four Seasons properties, which have gone out of their way to welcome us back each time and thank us for our loyalty.
Even just very minor dilution of the experience and cutting corners across aspects of the stay is also disappointing. I don’t like seeing things like nicer bath products being removed. Even the way the hotel greets guests upon arrival has gone downhill. The hotel offered a welcome glass of champagne when they first opened, then last year there was just water offered at check-in, and this year I was offered nothing at all.
Overall:
Overall, the Four Seasons New Orleans is really lovely, and it’s a hotel that we will return to. It’s physically beautiful and restful, with great food and beverage offerings. We also appreciate the excellent staff members, such as Ella and Jessica, who went out of their way to make us feel appreciated. However, this hotel also always has its fair share of service missteps. While I look forward to returning, I also continue to hope for improvement.
Trip Planning:
As I always do when booking a Four Seasons, I reserved through a Preferred Partner travel agent, which enabled us to get free perks. For no extra cost, our reservation included a room upgrade based on availability at check-in, a one-time $200 hotel credit (it is $100 standard rooms, and $200 for suites), and a breakfast credit of $96 each morning, which could be used in the restaurant or for in-room dining. I appreciated that the breakfast credit was increased this year to help cover a meal for two.
Prior to arrival, I contacted the hotel with a few questions through the great Four Seasons app, where the responses are almost always immediate and helpful. They were helpful in scheduling a dinner reservation, as well as a car service for an airport transfer that went very smoothly. We also made several minor changes to our reservations in advance, and the hotel was great about being responsive and accommodating.
Prior to our trip, I also emailed with Ella, the Director of Rooms, who I had met on our last visit. I just wanted to confirm our room requests and that things were squared away for us. Ella was wonderful to work with again, and assured me everything was all taken care of for us, which it was. Ella is a huge asset to the team.
Arrival:
I arrived at the hotel around 2:00 pm on a Wednesday to check-in, and arrival was ok, but not the best. No one was available at the entrance to greet us or help when I pulled up in an Uber with friends who were also staying at the hotel. All of the staff seemed to be focused on helping one group, at the exclusion of having anyone there to greet others. However, this was an anomaly, as the doormen were wonderful to us throughout the rest of our stay, particularly the older gentlemen, who always greeted us warmly and recognized our family throughout the weekend.
When I got inside to the front desk for check-in, the front desk agent was nice enough, but the interaction was a little odd. She initially told me my room wasn’t ready, but then said she was able to move me across the hall to a different room that was available immediately. She said the new room was a River View Executive Suite, rather than the City View Executive Suite I had reserved, so I would be getting an upgrade.
I was certainly fine with this, but a bit confused, since our Preferred Partner room rate included a room upgrade. The suite she was offering was the room we were entitled to all along if it was available, so it was odd to have it treated like a last-minute special accommodation. When I arrived in my room just a few minutes later, it was already outfitted and ready for us, including a specific pillow type I had requested in advance, along with baby amenities, which seemed unlikely to have just been done on such short notice of a room change. I wasn’t sure if the whole thing was a charade to pretend we were getting something special, or if she was just confused.
Room:
Ella, the Director of Rooms, was particularly great in making sure we had two rooms on the same floor and that rooms were ready when needed. For example, when the second half of my group arrived a couple days after I had, Ella went out of her way to make sure their room would be cleaned and ready by the time they arrived around 10:30 am, keeping me updated along the way.
We had two River View Executive Suites on the 16th floor, and they were both wonderful. The rooms are relatively simple and neutral, but in a good way that feels like a restful urban retreat in a city that can feel chaotic. The Executive Suites are a particularly great option for extra space, with a bedroom and living room that can be closed off and separated, which was helpful with a baby when she was napping.
Both rooms had river views, which are nice for sunrise views and views of boat traffic passing by. Since the suites are corner rooms, they also have views out to another side, in this case with one room facing the French Quarter and the other room looking toward the pool and Warehouse District.
We’re big fans of the spacious gray marble bathrooms at this hotel, which always feel luxurious, and are especially nice in the Executive Suites with a large adjacent walk-in closet. The water pressure is impressive, with almost instant hot water in the shower and tub every time we used them.
The Amande bath products from L’Occitane are very nice too, although I was disappointed that a thicker body oil from this line that used to be offered is no longer included. When taking a shower, I realized that the same hand soap that was by the sink was also in the shower. I initially thought that there had been a mistake when stocking the shower, so I messaged in the Four Seasons app to ask if it could be switched out, and was told that they had gotten rid of the body oil that was previously offered. While I was disappointed, what really impressed me was how much effort was put into offering alternatives. They offered me two other body washes in mini-containers that were brought up right away. The next day, a manager also called to ask if the issue had been addressed to my satisfaction. I said it had been, but she insisted on also delivering a larger full-sized body wash from the spa to try. I could tell that the staff was taking my feedback seriously, which is a hallmark of Four Seasons service done well.
The room was otherwise well-stocked, and had a list of various extra items that you could request. I did ask for some extra hangers and an extra luggage stand, and all were brought up very quickly. Complimentary boxed waters were left each day and during turndown, and I was told they’d be happy to bring more if needed. Since we needed extra water to make bottles for our daughter, I also found it easy to pick up some extra waters from the gym when I visited.
We did appreciate that the hotel offered baby amenities. They offer cribs, and our room was also stocked with baby bath products in three different brands to choose from, plus a hooded kids’ towel. We were happy to have these, although the overall kid offerings were a bit less extensive than at other Four Seasons properties, which have included other toys or stuffed animals, as well as a diaper pail. We did appreciate that as we were departing, a staff member asked if we had received a stuffed animal for our daughter, which we had not, and gave us a very cute stuffed alligator to take home.
There is an iPad in the room to use for general hotel information and to order in-room dining. However, after using it one morning to order breakfast, I saw that it wasn’t charging, and died shortly after that. When I mentioned it, a friendly staff member from the engineering team came to fix it, and he was truly committed to making sure we had a working iPad. He came back to offer a new charger, plus another time just to make sure it was working. I appreciated all the follow-through and concern about another minor thing.
One issue I worry about at this hotel is sleep quality. There are train tracks that go directly below the hotel on the river side, and loudly sound their horns as they pass right next to the hotel, including in the middle of the night. This time, there was a sound machine already on one of the nightstands when I arrived (you previously had to request one), so I appreciate the proactive effort to address it from the start. We also find that hallway and elevator noise does make its way into the rooms, even at the very end of the hall, but the suites at least have a door to close off the bedroom and fix that issue.
Housekeeping did a great job in the day. Our housekeeper, Meylin, was absolutely wonderful. She was really sweet and would leave us incredibly kind notes each day. I also typically requested housekeeping at particular times, one time pretty early in the morning, and I was happy that it was always accommodated as requested.
Turndown wasn’t quite as good. For one, it was inconsistent in small ways. Some nights featured slippers set out by the bed, and some didn’t. Only on the very last night a sleep mist and sleep mask were left, but only on one side of the bed. None of those minor inconsistencies really matter, but I was more irritated one night when we returned to the room around 9:00 pm, and turndown still had not occurred in either of our rooms, despite the fact that we had been out of both since 4:30. We really appreciate full turndown to have dirty towels and trash removed (an especially important thing when traveling with a baby).
When I mentioned in the app that turndown hadn’t been done, and requested some extra waters and towels instead, the response was really odd. Before receiving any response, I heard a staff member come to our end of the hallway a couple minutes after my message, but they seemed to hover outside our room briefly. Only after that did I get a response to my message, saying that they did try to service our room for turndown, but that they couldn’t do it because our ‘do not disturb’ sign was on. We had just put the ‘do not disturb’ sign on when we returned a few minutes prior, but the room had been fully available all night before that. It seemed like they tried to rush and send someone up to provide turndown service after I had already complained, only to then act like we were the reason they couldn’t service the room. They simply skipped us, or were understaffed and got to our floor late. All they needed to do at that point was apologize, note our preference for earlier turndown, and move on. The charade about having “tried” to service our room was odd and unprofessional, but I appreciate that they quickly sent plenty of extra towels and waters after that.
Dining & Bars:
We love the dining options at the Four Seasons New Orleans, with the Chandelier Bar in the lobby serving as the focal point of the hotel. I visited the Chandelier Bar four separate times during this stay, both with friends and family, and all of the experiences were excellent. It was never too hard to get seats at the bar if we wanted them (although it does get busy), and there’s also always plenty of lounge seating with very attentive service. Everyone was friendly, but one server in particular, Jessica, really stood out. Jessica was phenomenal. She was friendly and helpful, remembering us and our order from day to day, and she was always friendly and caring toward our daughter. She was one of the best staff members we encountered at the hotel.
The actual food and drink quality at the Chandelier Bar was great as well. We particularly love their Sazeracs, which were the best we’ve had in New Orleans. On the food side, the crispy chicken sandwich is great, so I made sure to have it twice during my stay. The beignets are also wonderful.
Next, Miss River is the hotel restaurant on the lobby level not far from the Chandelier Bar. After really enjoying the food there in the past, we returned on this trip and had an excellent dinner. We had a lovely table set in the restaurant’s wine cellar, which was very fun for us as wine lovers. Service from Matt was also great. For appetizers, the blue crab gratin and sweet potato brioche rolls are the standouts to us, with the carved whole fried chicken being a must-try main course.
The other restaurant is Chemin a la Mer, on the 5th floor of the hotel with river views. The interior has a bit of a botanical feel in jewel tones, and is light and pleasant. We ate breakfast here one morning, and it was great. Everyone in our group loved the food, with the southern breakfast (eggs, breakfast meat, and biscuits and gravy) and omelets being standouts. Service was very friendly, and it was a nice touch that an amuse bouche was even brought out at breakfast. While there is free self-serve coffee in the lobby in the mornings, you can also go to Chemin a la Mer to get lattes to-go in the morning, which we did on another occasion.
We also really appreciated that all of the hotel restaurants were very kid-friendly, having normal high chairs with a tray, which was much easier with our daughter than the wooden type most restaurants have. We also found out that hotel guests under 5 eat free at the hotel restaurants, which was great. This wasn’t well publicized or explained though, and I wish it had been.
The final dining option is in-room dining, which I used three other mornings for breakfast. I’m not sure why I bother with in-room dining here, as it has always been one of the most inconsistent aspects of the hotel. The issues I had this time related to both food quality and service. On my first morning, I ordered eggs benedict from in-room dining, and by the time it arrived, it had clearly been sitting for a while. The hollandaise was a bit congealed, and the eggs had gotten very overcooked, to the point that the insides of the poached eggs were basically hard boiled. I didn’t want to eat these, and called in-room dining to explain the issue. I found it odd that the staff member on the phone, rather than being apologetic, seemed confused as to why I was calling, and only reluctantly agreed to have the kitchen re-make the dish after I specifically requested it. I also asked if they could expedite the replacement since I had already waited 45 minutes for the first one, but the second one also took close to 40 minutes more.
The delivery person for in-room dining that day was also just not professional at all. She delivered both orders, and was just downright rude the first time, and walked in irritated with the replacement dish. She asked why I had sent it back, and made me take a bite of the new one in front of her to ensure I liked it (not a bad idea in general, but it was done with an oddly aggressive and rude tone). Granted, the delivery staff on the two other days were better, but this department is weak.
We also requested a bucket of ice once using the app, and it ultimately took almost an hour to receive it. When I requested it, I forgot that our ‘do not disturb’ sign was up, as our daughter was napping at the time. When I reached out 45 minutes later to ask if it was still coming, they said they didn’t deliver it because they didn’t want to knock or ring the doorbell. That’s fair, but I had made the request in the app, so a logical next step would have been to reply to me to say that the ice was ready, not to just drop the request completely as if I had never made it. They did bring it quickly when I re-submitted the request.
Pool:
The Four Seasons New Orleans has an outdoor pool and hot tub on the 5th floor, and the pool is heated to a very comfortable 84 degrees. The pool deck is nice, and there is a box full of toys for kids. We did go in the pool with our daughter one afternoon on this trip, and the experience was disappointing. It was mid-March, but it was in the high 70s that day, and the pool is heated, so it was perfectly nice pool weather. It had rained that morning, but the weather had fully cleared by the time we visited in the afternoon. I was surprised to find that there was no staff out there at all, and even towels were hard to find, requiring unzipping various covers around the pool area to find them. There were several other groups of guests at the pool at the time, so we were not the only ones, and it was disappointing that there was no service of any kind. Our past two trips to this hotel were at similar times of year in March, and there was always towel and food/beverage service available at the pool.
Spa & Gym:
The spa and gym are spaces we particularly enjoy at this hotel. We didn’t visit the spa this time, but would certainly go in the future. The gym is quite large, with lots of cardio machines and an array of weight equipment. It’s a bright space with lots of windows, and it’s just always been clean and well-stocked during our stays. I don’t often make a point of keeping up my workout routine on vacation, but I do at this hotel because the gym is so pleasant.
Location:
We are fans of the location of the Four Seasons within Downtown New Orleans. It’s the only luxury hotel located directly on the river, positioned in a spot that is just close enough to major neighborhoods to be convenient on foot (French Quarter, CBD, Warehouse District), but separate enough that it avoids some of the chaos and seediness in some of those areas.
Service:
Service is the one area of this property where I have mixed feelings. There are the standout staff members, such as those I mentioned earlier, who just “get it”. They are well versed in luxury hotel service and provide thoughtful, bespoke attention. The follow-through and attention to detail on even small issues was also really appreciated. However, this is also a property where there have also always been some staff members who are glaringly not at a Four Seasons level, and unfortunately those can stand out.
Regardless, I do appreciate efforts that were made to personalize our stay. We received a welcome amenity on behalf of our travel agent, which consisted of a cookie, a piece of chocolate, and some candy in a New Orleans theme. There were also cute dog treats left that we could take home to our dog, who has stayed with us at Four Seasons hotels in the past. Since we had also noted that we were celebrating my birthday, a delicious mini-birthday cake was delivered to our room on another day. We’ve received this cake each time we’ve stayed at this hotel for a birthday, and it’s something we look forward to. I was surprised, however, that the special occasion was never mentioned otherwise. Last year, we visited for the same occasion, and I was wished a happy birthday virtually everywhere I went in the hotel. In this case, that didn’t happen even once. I don’t need anything over the top, but at least some verbal acknowledgement feels more in line with expectations from a Four Seasons.
Additionally, while my overall impression of the property is positive, I don’t necessarily feel that my loyalty to this property is fully appreciated. For example, in-room amenities like the ones mentioned above are relatively standard at a Four Seasons when celebrating a special occasion or booking through a Preferred Partner, both of which applied to our stay. However, the amenities have gotten smaller with each subsequent stay at this hotel. This is the opposite of what we’ve experienced as return guests at other Four Seasons properties, which have gone out of their way to welcome us back each time and thank us for our loyalty.
Even just very minor dilution of the experience and cutting corners across aspects of the stay is also disappointing. I don’t like seeing things like nicer bath products being removed. Even the way the hotel greets guests upon arrival has gone downhill. The hotel offered a welcome glass of champagne when they first opened, then last year there was just water offered at check-in, and this year I was offered nothing at all.
Overall:
Overall, the Four Seasons New Orleans is really lovely, and it’s a hotel that we will return to. It’s physically beautiful and restful, with great food and beverage offerings. We also appreciate the excellent staff members, such as Ella and Jessica, who went out of their way to make us feel appreciated. However, this hotel also always has its fair share of service missteps. While I look forward to returning, I also continue to hope for improvement.
Hotellets svar
Kommentar: 31. mars
Dear Matthew,
Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We’re incredibly grateful for your continued loyalty to Four Seasons Hotel New Orleans, and I want to sincerely thank you for your return visit—along with your family—for what sounds like a truly special occasion.
I’m so pleased to hear that many aspects of your stay met or exceeded your expectations: the attention to detail in-room, the responsiveness via the Four Seasons App, your experience working with Ella, and your thoughtful encounters with team members like Jessica at the Chandelier Bar and Meylin in Housekeeping. It’s team members like them who embody the warmth and commitment we strive for every day, and I will be sure to pass along your kind words.
That said, I also want to genuinely thank you for highlighting the areas where we fell short. Your feedback about arrival experience, in-room dining service, inconsistency in turndown, amenity dilution, and pool staffing is invaluable. While many of the details you noted may seem small in isolation, we fully recognize that they add up—and that consistency is what makes an experience feel effortless and elevated. We’ll be reviewing these points closely with our department heads to ensure we’re learning and evolving with every guest interaction.
It’s also especially important to me that our return guests feel appreciated and recognized. I regret that this wasn’t more fully expressed during this most recent stay, especially during a special occasion like your birthday. That is not the level of care we want any of our loyal guests to feel, and I truly apologize for the missed opportunities to make you feel celebrated and valued throughout your visit.
We’re committed to continuous improvement, and I deeply appreciate your balanced and honest perspective. Please don’t hesitate to reach out to me directly at christopher.jordan@fourseasons.com ahead of your next stay—I would love the opportunity to personally assist with your arrangements and ensure your next visit reflects the very best of what we can offer.
Thank you again for choosing Four Seasons New Orleans. We look forward to welcoming you and your family back soon.
Warmest regards,
Christopher Jordan
Hotel Manager
Four Seasons Hotel New Orleans
Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We’re incredibly grateful for your continued loyalty to Four Seasons Hotel New Orleans, and I want to sincerely thank you for your return visit—along with your family—for what sounds like a truly special occasion.
I’m so pleased to hear that many aspects of your stay met or exceeded your expectations: the attention to detail in-room, the responsiveness via the Four Seasons App, your experience working with Ella, and your thoughtful encounters with team members like Jessica at the Chandelier Bar and Meylin in Housekeeping. It’s team members like them who embody the warmth and commitment we strive for every day, and I will be sure to pass along your kind words.
That said, I also want to genuinely thank you for highlighting the areas where we fell short. Your feedback about arrival experience, in-room dining service, inconsistency in turndown, amenity dilution, and pool staffing is invaluable. While many of the details you noted may seem small in isolation, we fully recognize that they add up—and that consistency is what makes an experience feel effortless and elevated. We’ll be reviewing these points closely with our department heads to ensure we’re learning and evolving with every guest interaction.
It’s also especially important to me that our return guests feel appreciated and recognized. I regret that this wasn’t more fully expressed during this most recent stay, especially during a special occasion like your birthday. That is not the level of care we want any of our loyal guests to feel, and I truly apologize for the missed opportunities to make you feel celebrated and valued throughout your visit.
We’re committed to continuous improvement, and I deeply appreciate your balanced and honest perspective. Please don’t hesitate to reach out to me directly at christopher.jordan@fourseasons.com ahead of your next stay—I would love the opportunity to personally assist with your arrangements and ensure your next visit reflects the very best of what we can offer.
Thank you again for choosing Four Seasons New Orleans. We look forward to welcoming you and your family back soon.
Warmest regards,
Christopher Jordan
Hotel Manager
Four Seasons Hotel New Orleans
Forretningsreisende
Kommentar: 21. mars 2025
Dato for oppholdet: mars 2025
Best hotel in New Orleans and beyond
Top notch best service at a hotel I’ve ever had. Truly down to every detail turned down service what is offered in the room and every other amenity it is truly amazing all the details that they think of. The room is beautiful and has spectacular view both the city and the river we were on the 18th floor and it was stunning.
The restaurants are also top-notch. We loved our meal at Miss river. I actually ate there twice and had a good breakfast at Chemin La Mer.
The drinks and food at The chandelier bar are not to be missed especially the viet Nola nonalcoholic although you can add alcohol and the crab brioche toast.
The restaurants are also top-notch. We loved our meal at Miss river. I actually ate there twice and had a good breakfast at Chemin La Mer.
The drinks and food at The chandelier bar are not to be missed especially the viet Nola nonalcoholic although you can add alcohol and the crab brioche toast.
Hotellets svar
Kommentar: 24. mars
Dear Renee A,
Thank you so much for your incredible review and kind words! We’re honored to be considered the best hotel in New Orleans and beyond, and we’re thrilled to know that every detail of your stay—from turndown service to in-room amenities—made such an impression.
It’s wonderful to hear that you enjoyed your room on the 18th floor with its stunning views of the city and river, and we’re so glad you had the chance to experience all of our restaurants. From your meals at Miss River to breakfast at Chemin à la Mer, and of course the crab brioche toast at the Chandelier Bar, it sounds like you made the most of every bite and sip!
Thank you again for choosing to stay with us—we look forward to welcoming you back for another exceptional visit.
Best regards,
Christopher Jordan
Hotel Manager
Four Seasons Hotel New Orleans
Thank you so much for your incredible review and kind words! We’re honored to be considered the best hotel in New Orleans and beyond, and we’re thrilled to know that every detail of your stay—from turndown service to in-room amenities—made such an impression.
It’s wonderful to hear that you enjoyed your room on the 18th floor with its stunning views of the city and river, and we’re so glad you had the chance to experience all of our restaurants. From your meals at Miss River to breakfast at Chemin à la Mer, and of course the crab brioche toast at the Chandelier Bar, it sounds like you made the most of every bite and sip!
Thank you again for choosing to stay with us—we look forward to welcoming you back for another exceptional visit.
Best regards,
Christopher Jordan
Hotel Manager
Four Seasons Hotel New Orleans
Familiereisende
Kommentar: 20. mars 2025
Dato for oppholdet: mars 2025
Favorite Hotel!
I just love this hotel. The vibe is unmatched. You walk into the lobby with the beautiful view of the big chandelier and it feels like a luxurious party. The rooms are so comfy and well appointed. The service is top notch all around. Nothing is better than having a drink at the bar! Best cocktails, great bartenders. Pro tip: order the chocolate chip cookies when you get back late at night. They arrive hot with sea salt on top.
Hotellets svar
Kommentar: 21. mars
Dear 712selenem,
Thank you for the glowing review! We’re so happy to be your favorite hotel and that you connected with the unmatched vibe and luxurious energy of our lobby and chandelier. It’s wonderful to hear you enjoyed the comfort of your room, the outstanding service, and the cocktails at Chandelier Bar—we agree, our bartenders are truly the best!
And thank you for the perfect pro tip—warm sea salt chocolate chip cookies are one of our favorite late-night indulgences too. We can't wait to welcome you back for another unforgettable stay!
Best regards,
Christopher Jordan
Hotel Manager
Thank you for the glowing review! We’re so happy to be your favorite hotel and that you connected with the unmatched vibe and luxurious energy of our lobby and chandelier. It’s wonderful to hear you enjoyed the comfort of your room, the outstanding service, and the cocktails at Chandelier Bar—we agree, our bartenders are truly the best!
And thank you for the perfect pro tip—warm sea salt chocolate chip cookies are one of our favorite late-night indulgences too. We can't wait to welcome you back for another unforgettable stay!
Best regards,
Christopher Jordan
Hotel Manager
Kommentar: 19. mars 2025
Dato for oppholdet: feb. 2025
Love the Four seasons New Orleans. It’s close to everything but enough away from all the bustle. Nice outdoor pool and hot tub. Comfortable rooms. Delicious restaurants. Great service every time!
Gruppereisende
Kommentar: 18. mars 2025
Dato for oppholdet: feb. 2025
Beyond my expectations!!!
Every detail at Four Seasons New Orleans is perfect. The service is beyond five stars—everyone is so friendly and on it, you don't have to think about a thing. And you have to hit Chandelier Bar—easily the best cocktails in the city. 10/10 will be back!
Hotellets svar
Kommentar: 21. mars
Dear W3893VUlaurenb,
Thank you for such a fantastic review! We're thrilled to know your stay at Four Seasons New Orleans exceeded your expectations. It’s wonderful to hear that our team’s service made your experience effortless—we love taking care of every detail so our guests can simply enjoy.
We couldn’t agree more about the Chandelier Bar—it’s a special place, and we're so glad you enjoyed the cocktails! We truly appreciate your kind words and can’t wait to welcome you back for another 10/10 stay.
Best regards,
Christopher Jordan
Hotel Manager
Thank you for such a fantastic review! We're thrilled to know your stay at Four Seasons New Orleans exceeded your expectations. It’s wonderful to hear that our team’s service made your experience effortless—we love taking care of every detail so our guests can simply enjoy.
We couldn’t agree more about the Chandelier Bar—it’s a special place, and we're so glad you enjoyed the cocktails! We truly appreciate your kind words and can’t wait to welcome you back for another 10/10 stay.
Best regards,
Christopher Jordan
Hotel Manager
Plassering
2 Canal St, New Orleans, 70130, De forente stater|0,63 km fra bysentrum
10 ting å gjøreinnenfor 1,37 km
Transportinnenfor 1,44 km
Flyplassinnenfor 13,20 km
Innsjekking og utsjekking
Innsjekking fra:
15:00
Utsjekking før:
12:00
Bra å vite
Barn er velkomne ved dette hotellet
Alle aldre
Kostnadsfritt
2 år og yngre
Kostnadsfritt
Kjæledyr tillatt mot ekstra gebyr
Frokost tilgjengelig
Frokostmeny
Fast meny
Frokostpris
397 kr (≈USD 40)/person
Du må kunne vise frem legitimasjon og betalingskort når du sjekker inn. Har du spesielle ønsker, imøtekommes disse så langt det er mulig ved innsjekking. Merk at ikke alle ønsker nødvendigvis kan innfris, og at de kan koste ekstra.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Dette hotellet aksepterer følgende betalingsmåter:
Cash
Four Seasons New Orleans: ofte stilte spørsmål
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