Mövenpick Samarkand
ул. Шохрух, 53, Samarkand, 140100, Uzbekistan
+ 170
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed |
Children | Fee for an extra bed: 15.00 USD per night. The number of extra beds depends on the room category. You must take a look at the information about the size of the selected room. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Mövenpick Samarkand
Mövenpick Samarkand
Located in Samarkand, Mövenpick Samarkand offers 5-star accommodation with a bar. Providing a restaurant, the property also has a terrace, as well as a sauna and a hammam.
Ratings and reviews
Cleanliness4.1
Location4.5
Service3.9
Facilities4.3
Traveller reviews
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Mentioned by travellers
Couple
Comment: 16 Aug 2024
Beautiful hotel, clean, modern design and great facilities. Unfortunately we didn’t have time to try their breakfast which sounded promising. The spa facilities (pool, sauna and hammam) are very clean and not busy at all. The room was very spacious and even though is a huge hotel it didn’t feel crowded.
Hotel response
Comment: 13 November
Dear Mirkozar,
Thank you so much for your warm feedback! We really appreciate your trust and are glad that you chose our hotel for your holiday. We make every effort to make our guests stay as enjoyable and memorable as possible.
Best Regards,
Timur Mirbabaev
Front Office Manager
Thank you so much for your warm feedback! We really appreciate your trust and are glad that you chose our hotel for your holiday. We make every effort to make our guests stay as enjoyable and memorable as possible.
Best Regards,
Timur Mirbabaev
Front Office Manager
Couple
Comment: 16 May 2025
shower did not work.
I had to go to sleep without having a shower ..
The maintainers men were fixing the shower until 11.30 pm . My husband did not go to bed until midnight. The delayed going to bed delayed whole of following days itinerary as we woke up about an hour later then our original plan.
complained to reception who said he will send something complimentary in the room. I specifically said anything complimentary but would like some reduction on my stay. At 4pm while we were resting a waiter came with fruit plate saying it was compliments from the hotel. I sent the fruit back saying I did not want it and that I would like to speak to the general manager. The general manager has not got back yet. May be he will get in touch tomorrow morning before I leave
I had to go to sleep without having a shower ..
The maintainers men were fixing the shower until 11.30 pm . My husband did not go to bed until midnight. The delayed going to bed delayed whole of following days itinerary as we woke up about an hour later then our original plan.
complained to reception who said he will send something complimentary in the room. I specifically said anything complimentary but would like some reduction on my stay. At 4pm while we were resting a waiter came with fruit plate saying it was compliments from the hotel. I sent the fruit back saying I did not want it and that I would like to speak to the general manager. The general manager has not got back yet. May be he will get in touch tomorrow morning before I leave
Family traveller
Comment: 24 Feb 2025
The service of this hotel is very bad , Staff is never welcoming . The main thing there is the attitude of their staff members. I have stayed 2 times in this Hotel but the worst staff behavior and attitude i have seen is at this hotel (only exception is Diora the restaurant manager she is very polite and very nice lady. They don’t even respond to requests promptly.
Soap dispensers in the bathrooms are like the cheap one they don’t even dispense properly.
No bellboy in the hotel
Staff attitude is ridiculous
I could have uploaded a couple of clips but unfortunately there’s no option for uploading here. But if you are reading this review just don’t go for this Hotel if you want value for your money
Soap dispensers in the bathrooms are like the cheap one they don’t even dispense properly.
No bellboy in the hotel
Staff attitude is ridiculous
I could have uploaded a couple of clips but unfortunately there’s no option for uploading here. But if you are reading this review just don’t go for this Hotel if you want value for your money
Hotel response
Comment: 19 March
Dear Guest,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize if our service did not meet your expectations. Your comments regarding staff attitude and response time are very concerning, and we will be addressing this with our team immediately. We strive to provide a welcoming and professional environment for all our guests, and we regret that we fell short in your case.
Regarding the soap dispensers and other amenities, we appreciate your input and will review these concerns to improve our facilities. We are also looking into how we can enhance our guest service responsiveness.
On a positive note, we’re happy to hear that you had a pleasant experience with Diora at the restaurant. We will make sure to pass along your kind words to her.
We truly value your feedback and hope you will give us another chance to provide you with a much better experience in the future.
Sincerely,
Timur Mirbabaev, Front Office Manager
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize if our service did not meet your expectations. Your comments regarding staff attitude and response time are very concerning, and we will be addressing this with our team immediately. We strive to provide a welcoming and professional environment for all our guests, and we regret that we fell short in your case.
Regarding the soap dispensers and other amenities, we appreciate your input and will review these concerns to improve our facilities. We are also looking into how we can enhance our guest service responsiveness.
On a positive note, we’re happy to hear that you had a pleasant experience with Diora at the restaurant. We will make sure to pass along your kind words to her.
We truly value your feedback and hope you will give us another chance to provide you with a much better experience in the future.
Sincerely,
Timur Mirbabaev, Front Office Manager
Solo traveller
Comment: 11 Jan 2025
Was given a room that wasn't cleaned for check-in. Service is really bad. For the price, better service ought to be provided.
Hotel response
Comment: 17 January
Dear Guest,
Thank you for taking the time to leave a review about your stay with us. We appreciate your feedback.
We are verry sorry that your room was not properly cleaned upon your check-in. This does not meet our quality of service standards. We have already taken measures to understand the reasons for this situation and prevent similar incidents in the future.
Sincerely,
Timur Mirbabaev
Front Office Manager
Thank you for taking the time to leave a review about your stay with us. We appreciate your feedback.
We are verry sorry that your room was not properly cleaned upon your check-in. This does not meet our quality of service standards. We have already taken measures to understand the reasons for this situation and prevent similar incidents in the future.
Sincerely,
Timur Mirbabaev
Front Office Manager
Comment: 24 Oct 2024
Stayed in: Oct 2024
In April I booked our room for October, asking for a bathtub. The hotel confirmed that they would provide it as I booked so much in advance. When we arrived we got a room with a shower so I asked for a change, showing the confirmation I received. The receptionist did what he could but I was told that the hotel was fully booked therefore the change would be possible only from the following day. I wasn’t offered any compensation, not even a cup of tea, which would be a nice gesture.
The hotel is clean and well maintained but the cleaning ladies didn’t check if the amenities were really there, I got only empty carton boxes of toothbrushes and combs. The breakfast was ok and with a lot of choices but the coffee was disgusting. My personal highlight was the soap and shampoo - I got addicted to the beautiful smell and I was sad that I couldn’t take a bit of it home. We also used the room service, it arrived quite quickly and the pasta was approved by my picky-eater-child. Minus point: no menu in the room, on TV there was a possibility to “book” very few dishes but this order never went through so it was some kind of fake.
Since the rooms have the doors facing the huge hotel lobby where some Russian-speakers partied until late at night, it was hard to rest.
Overall it is not a bad hotel and it may become even better if the management takes care of the minor things that I mentioned and that might be annoying if someone books a luxury class hotel and expects luxury class service.
The hotel is clean and well maintained but the cleaning ladies didn’t check if the amenities were really there, I got only empty carton boxes of toothbrushes and combs. The breakfast was ok and with a lot of choices but the coffee was disgusting. My personal highlight was the soap and shampoo - I got addicted to the beautiful smell and I was sad that I couldn’t take a bit of it home. We also used the room service, it arrived quite quickly and the pasta was approved by my picky-eater-child. Minus point: no menu in the room, on TV there was a possibility to “book” very few dishes but this order never went through so it was some kind of fake.
Since the rooms have the doors facing the huge hotel lobby where some Russian-speakers partied until late at night, it was hard to rest.
Overall it is not a bad hotel and it may become even better if the management takes care of the minor things that I mentioned and that might be annoying if someone books a luxury class hotel and expects luxury class service.
Excellent location
ул. Шохрух, 53, Samarkand, 140100, Uzbekistan|1.21 km from city centre
10 things to dowithin 1.85 km
Airportwithin 6.41 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Fee for an extra bed: 15.00 USD per night. The number of extra beds depends on the room category. You must take a look at the information about the size of the selected room.
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
Please contact hotel for price information
Please note that Uzbekistan has religious beliefs and some hotels require guests of the opposite sex to provide a marriage certificate. Please inquire the hotel front desk for specific rules.
This hotel accepts the following payment methods:
Mövenpick Samarkand: FAQs
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