Mercure Riga Centre
Elizabetes iela 101, Centra rajons, Riga, LV-1010, Latvia
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa
More about Mercure Riga Centre
Mercure Riga Centre
Located in the heart of Rīga and housed in a beautiful 1901 Art Nouveau building, Mercure Riga Centre is 400 metres from the Old Town and next to the Riga Train Station.
Ratings and reviews
Cleanliness4.4
Location4.4
Service4.2
Rooms4.2
Value4.2
Sleep quality4.3
Traveller reviews
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Mentioned by travellers
Couple
FR
Comment: 21 Nov 2024
Stayed in: May 2024
Pleasant stay of several nights
Spacious room with nice decoration and a bathroom at the top. Unfortunately, capricious air conditioning making the atmosphere cool: fortunately there were bathrobes to warm up.
Fridge of suitable size with space available and accessories offered (safe, coffee maker, kettle) appreciated.
Breakfast correct but invariable. Presence of a stand to order and choose the cooking of eggs, but also to order pancakes and pancakes The layout of a "U" counter does not facilitate the service, especially in case of crowds.
No French television station despite the nationality of the hotel chain.
Fridge of suitable size with space available and accessories offered (safe, coffee maker, kettle) appreciated.
Breakfast correct but invariable. Presence of a stand to order and choose the cooking of eggs, but also to order pancakes and pancakes The layout of a "U" counter does not facilitate the service, especially in case of crowds.
No French television station despite the nationality of the hotel chain.
Hotel response
Comment: 21 November
Dear Gedeon,
Thank you so much for your kind and detailed review! We're delighted you enjoyed the spacious room, thoughtful amenities, and the breakfast egg station. Your comments about the air conditioning and layout are greatly appreciated and will help us improve. We hope to welcome you back soon for an even more comfortable stay!
Best regards,
Santana Baitīte
Front Office Manager
Mercure Riga Centre Hotel
Thank you so much for your kind and detailed review! We're delighted you enjoyed the spacious room, thoughtful amenities, and the breakfast egg station. Your comments about the air conditioning and layout are greatly appreciated and will help us improve. We hope to welcome you back soon for an even more comfortable stay!
Best regards,
Santana Baitīte
Front Office Manager
Mercure Riga Centre Hotel
Comment: 6 May 2025
Stayed in: May 2025
staff from front desk deserve for coaching . I would like to see improvement. Hard communications .
they know better.
It wasn’t my first time in Mercury hotel but for now the last one.
Also weird that hotel is taking 50 euro deposit as they call this just in case if you will break glass 😂
I’m traveling a lot monthly probably visiting from 3-5 hotels and Iexperienced something like this for the first time. No one charged for broken glass
they know better.
It wasn’t my first time in Mercury hotel but for now the last one.
Also weird that hotel is taking 50 euro deposit as they call this just in case if you will break glass 😂
I’m traveling a lot monthly probably visiting from 3-5 hotels and Iexperienced something like this for the first time. No one charged for broken glass
Business traveller
Comment: 12 Feb 2025
Avoid that terrible and russian speaking place, learn some English please, clean up the rooms, uncomfortable smell in wc
Terrible experience, they charge for deposits, and not giving it back, for no reason.
Avoid that terrible and russian speaking place, learn some English please, clean up the rooms, uncomfortable smell in wc
Plesiosaur in staff was very means and unfriendly to us, just because we are English speaking Lithuanians.
Avoid that terrible and russian speaking place, learn some English please, clean up the rooms, uncomfortable smell in wc
Plesiosaur in staff was very means and unfriendly to us, just because we are English speaking Lithuanians.
Hotel response
Comment: 13 February
Dear Ruslanas,
Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. At Mercure Riga Centre Hotel, we strive to provide a welcoming and professional environment for all our guests, regardless of nationality or language. Our team members speak multiple languages, including English, to assist all visitors as effectively as possible.
Regarding the deposit, it is a standard hotel procedure, clearly stated in the "Hotel Important Information" section on all booking platforms. It is fully refundable upon check-out, though the processing time may depend on your bank. If you have not received your deposit yet, please contact our reception so we can assist you.
We sincerely apologize if you felt uncomfortable during your stay. Cleanliness and guest satisfaction are our priorities, and we encourage all guests to inform our 24/7 reception desk of any issues during their stay so we can resolve them immediately.
We appreciate your feedback and will take it into consideration to improve our services.
Kind regards,
Vladislavs Petrovs
Front Office Manager
Mercure Riga Centre Hotel
Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. At Mercure Riga Centre Hotel, we strive to provide a welcoming and professional environment for all our guests, regardless of nationality or language. Our team members speak multiple languages, including English, to assist all visitors as effectively as possible.
Regarding the deposit, it is a standard hotel procedure, clearly stated in the "Hotel Important Information" section on all booking platforms. It is fully refundable upon check-out, though the processing time may depend on your bank. If you have not received your deposit yet, please contact our reception so we can assist you.
We sincerely apologize if you felt uncomfortable during your stay. Cleanliness and guest satisfaction are our priorities, and we encourage all guests to inform our 24/7 reception desk of any issues during their stay so we can resolve them immediately.
We appreciate your feedback and will take it into consideration to improve our services.
Kind regards,
Vladislavs Petrovs
Front Office Manager
Mercure Riga Centre Hotel
Couple
UK
Comment: 13 Jan 2025
Stayed in: Dec 2024
New Year Break in Riga
My partner and I decided to spend three days at New Year in Riga, and decided to book here as was able to use points from the Accor loyalty programme to pay towards the room. After flying from London we got the number 22 bus from the airport, which took around 30 minutes to the central station- the hotel is a 5-minute walk from here.
Upon arrival at the hotel reception we were met with an empty desk, and sign saying someone would be back in 20 minutes. As we were hungry and it was now getting close to 11pm, we decided to go into the next door Origo shopping centre and find some food. We then returned to the hotel, and this time there was a member of staff at reception who was able to check us in.
We were given room 335, and we were initially impressed with what we were given. The room had a contemporary feel and was of a good size. There was ample space for clothes and shoe storage, a safe and a fridge which contained a number of food and drink items for purchase, together with complimentary tea and coffee-making facilities. There was also a clean and spacious bathroom with a good quality shower.
We had breakfast included in our rate, and were quite underwhelmed by the experience. The breakfast room is not big enough for the number of guests in the hotel, meaning that people often have to wait around for a table to become available. During our stay they were also understaffed, meaning that tables weren’t cleared regularly and dirty crockery soon built up. This also meant that crockery wasn’t cleaned so there were shortages- we had to use paper cups for our coffee and orange juice. We also felt that the choice of food and drink on offer was limited, and not what you would expect for a hotel of this type.
At the end of our first day in Riga we returned to our room and noticed a strong smell of sewage. We asked if this could be dealt with or moved to another room, and reception agreed we could move to room 352. After moving in we realized that it had connecting door to the next door room, with the result that we could hear in intimate detail what was being said. This was not too much of a problem the the first night, but on the final night of our stay there was a lot of noise and I had to knock on the door to ask our neighbours to be quiet.
The hotel is well located- it is only a 10-minute walk to the Riga Old Town. The Origa shopping centre has a range of shops including a large Rimi supermarket which we visited to buy drinks and snacks during our stay. We also took a day trip to Jurmala on the coast during, and it only takes 30 minutes by train from the Central Station. There is also a spa in the hotel but guests have to pay to use it, which we found surprising.
We enjoyed spending New Year in Riga, but were slightly disappointed with our stay at the Mercure. Maybe it was the time of year but we felt that the hotel was not firing on all cylinders during our stay, and hope that this was a one-off.
Upon arrival at the hotel reception we were met with an empty desk, and sign saying someone would be back in 20 minutes. As we were hungry and it was now getting close to 11pm, we decided to go into the next door Origo shopping centre and find some food. We then returned to the hotel, and this time there was a member of staff at reception who was able to check us in.
We were given room 335, and we were initially impressed with what we were given. The room had a contemporary feel and was of a good size. There was ample space for clothes and shoe storage, a safe and a fridge which contained a number of food and drink items for purchase, together with complimentary tea and coffee-making facilities. There was also a clean and spacious bathroom with a good quality shower.
We had breakfast included in our rate, and were quite underwhelmed by the experience. The breakfast room is not big enough for the number of guests in the hotel, meaning that people often have to wait around for a table to become available. During our stay they were also understaffed, meaning that tables weren’t cleared regularly and dirty crockery soon built up. This also meant that crockery wasn’t cleaned so there were shortages- we had to use paper cups for our coffee and orange juice. We also felt that the choice of food and drink on offer was limited, and not what you would expect for a hotel of this type.
At the end of our first day in Riga we returned to our room and noticed a strong smell of sewage. We asked if this could be dealt with or moved to another room, and reception agreed we could move to room 352. After moving in we realized that it had connecting door to the next door room, with the result that we could hear in intimate detail what was being said. This was not too much of a problem the the first night, but on the final night of our stay there was a lot of noise and I had to knock on the door to ask our neighbours to be quiet.
The hotel is well located- it is only a 10-minute walk to the Riga Old Town. The Origa shopping centre has a range of shops including a large Rimi supermarket which we visited to buy drinks and snacks during our stay. We also took a day trip to Jurmala on the coast during, and it only takes 30 minutes by train from the Central Station. There is also a spa in the hotel but guests have to pay to use it, which we found surprising.
We enjoyed spending New Year in Riga, but were slightly disappointed with our stay at the Mercure. Maybe it was the time of year but we felt that the hotel was not firing on all cylinders during our stay, and hope that this was a one-off.
Hotel response
Comment: 23 January
Dear Guest,
Thank you for choosing Mercure Riga Centre Hotel to celebrate the New Year and for sharing your feedback. We are delighted to hear that you enjoyed the convenient location of our hotel, which made it easy to explore Riga’s Old Town and the surrounding areas. It’s wonderful that you took advantage of the nearby attractions, including the Origo shopping center and the quick train trip to Jurmala.
We’re pleased that you appreciated the contemporary design and amenities in your room, such as the ample storage space, complimentary tea and coffee facilities, and the spacious bathroom.
At the same time, we regret that certain aspects of your stay did not meet your expectations. We acknowledge the delay at check-in and appreciate your patience. Please rest assured that we are addressing this to ensure a smoother experience for all our guests in the future.
Regarding breakfast, we are continuously working to improve the dining experience, including expanding our service efficiency and food variety to better meet our guests' expectations.
We would also like to clarify that access to our spa area is available for a modest additional fee of just 15 EUR for a 2-hour session, providing a great opportunity to relax and unwind during your stay.
Thank you again for your constructive feedback, which helps us enhance our services. We hope to have the pleasure of welcoming you back in the future to provide an even better experience.
Best regards,
Santana Baitīte
Front Office Manager
Mercure Riga Centre Hotel
Thank you for choosing Mercure Riga Centre Hotel to celebrate the New Year and for sharing your feedback. We are delighted to hear that you enjoyed the convenient location of our hotel, which made it easy to explore Riga’s Old Town and the surrounding areas. It’s wonderful that you took advantage of the nearby attractions, including the Origo shopping center and the quick train trip to Jurmala.
We’re pleased that you appreciated the contemporary design and amenities in your room, such as the ample storage space, complimentary tea and coffee facilities, and the spacious bathroom.
At the same time, we regret that certain aspects of your stay did not meet your expectations. We acknowledge the delay at check-in and appreciate your patience. Please rest assured that we are addressing this to ensure a smoother experience for all our guests in the future.
Regarding breakfast, we are continuously working to improve the dining experience, including expanding our service efficiency and food variety to better meet our guests' expectations.
We would also like to clarify that access to our spa area is available for a modest additional fee of just 15 EUR for a 2-hour session, providing a great opportunity to relax and unwind during your stay.
Thank you again for your constructive feedback, which helps us enhance our services. We hope to have the pleasure of welcoming you back in the future to provide an even better experience.
Best regards,
Santana Baitīte
Front Office Manager
Mercure Riga Centre Hotel
Comment: 7 Jan 2025
Stayed in: Dec 2024
I had a very nice stay. The staff were nice and helpful. Spacious room and comfortable bed. The only minus will be the breakfast, not so many options.
Very good location
Elizabetes iela 101, Centra rajons, Riga, LV-1010, Latvia|0.88 km from city centre
10 things to dowithin 0.88 km
Transportationwithin 2.78 km
Airportwithin 9.55 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A damage deposit of EUR 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Mercure Riga Centre: FAQs
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