EA Hotel Crystal Palace

Name: EA Hotel Crystal Palace
Address: Malá Štěpánská 17, New Town, Prague, 110 00, Czechia, Prague, Hlavní město Praha, 110 00, Czechia

Malá Štěpánská 17, New Town, Prague, 110 00, Czechia

+ 60

912 kr

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Fast facts

Check in from:	15:00
Check out before:	11:00
Pets	Pets allowed with an extra charge

Amenities

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Wi-Fi

Parking

Air conditioning

Airport shuttle

Non-smoking

Laundry

More about EA Hotel Crystal Palace

EA Hotel Crystal Palace

The modern Hotel Crystal Palace is situated in a quiet side lane in the heart of Prague, 800 metres from Wenceslas Square. The nearest tram stop is 150 metres away. The Dancing House Ginger & Fred is within 850 metres.

Ratings and reviews

Cleanliness3.8

Location3.9

Service3.8

Facilities3.8

Traveller reviews

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Mentioned by travellers

Solo traveller

Comment: 23 Mar 2025

I had an excellent stay at EA Crystal Palace Hotel in Prague. The location is fantastic—just a walk away from Old Town Square, making it very convenient for exploring the city. One of the highlights was the beautiful view from the balcony, which made mornings truly enjoyable.
The staff were exceptionally friendly and welcoming, but I have to give a special mention to Adel, who was by far the most helpful hotel staff member I’ve ever encountered during my travels across Europe. He went above and beyond to assist me, making my stay even better.
A great perk of this hotel is the room with a coffee machine, available to all residents 24/7, offering free coffee and tea whenever you need a break—something I really appreciated.
A moment that truly stood out was after I had checked out. About 12 hours later, I realized I had forgotten my charger plug in the room. I decided to go back and check if they had found it. A different staff member was on duty at that time, and after explaining the situation, he kindly went to check the room, which was still unoccupied. To my surprise and delight, he returned with my charger! This level of honesty and service was truly commendable.
Overall, my experience at EA Crystal Palace Hotel was outstanding, and I highly recommend it to anyone visiting Prague. The combination of great location, friendly staff, and thoughtful amenities makes it a top choice!

Comment: 16 Mar 2025

Stayed in: Mar 2025

Poor service/conditions. No drinking water bottle in the room despite glass cups being in the room. No soap in the bathroom despite asking to get that sorted.
Door locker from inside broken, doesn’t closes.
Very very outdated furniture, needs a proper lift up.
I would never stay there again.

Solo traveller

Comment: 4 Aug 2024

Good location, close to the tram station, a view of trams going to different tourist attractions.
The room was big and clean. Small bed, not comfortable bed to sit and read, because the mattress was moving forward:(
I didn't ordered the breakfast, and after checking the buffet decided to have it somewhere else in the city, I didn't like the selection, for the cost of 15€.

Comment: 20 Dec 2024

Stayed in: Dec 2024

Wish check in was abit simpler, the stay other than that was perfect! Reception was very friendly and helpful, room was amazing, spacious and comfortable and clean. Breakfast was sufficient and delicious as well, thank you for the pleasant stay!

Comment: 26 Nov 2024

Stayed in: Nov 2024

Bad; one outlet, leak in the ceiling if you kept the bathroom light on too long, beds are all single, no queen or king size. Front desk was not 24/7.
Good;quiet, walls kept me from hearing other rooms, internet was really good, didnt cut out playing games as much as other hotels but sometimes it would. Price was great for the stay

Location

3.9

Malá Štěpánská 17, New Town, Prague, 110 00, Czechia|1.29 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets allowed with an extra charge

Important information from the hotel

For non-refundable bookings, guests are required to use the same credit card used for the booking. Otherwise booking can not be guaranteed. Please contact property for more information. Contact details can be found on the booking confirmation.