Alpin Resort Sacher
Geigenbühelstraße 185, Seefeld in Tirol, 6100, Austria
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Fast facts
Check in from: | 15:00 |
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Check out before: | 11:00 |
Amenities
More about Alpin Resort Sacher
Alpin Resort Sacher
Surrounded by a 20,000 m² park, the quietly located 5-star luxury Alpin Resort Sacher offers panoramic views of the mountains around Seefeld.
Ratings and reviews
Traveller reviews
Comment: 23 Feb 2025
Overall a very pleasant experience with just some tweaks needed.
Hotel & Rooms
The hotel is undeniably a high-quality 5-star property, offering elegant furnishings and well-appointed rooms with ample space and modern amenities. However, one drawback was the temperature inside the hotel—rooms felt too warm, and the air conditioning was completely ineffective, which led to discomfort. Ventilation throughout the hotel could also be improved, with more opportunities for fresh air circulation. The air often felt stuffy and stale.
Spa & Facilities
The spa facilities were excellent, contributing to a relaxing and luxurious experience. However, some advertised treatments were no longer available, creating a slight discrepancy between expectations and what was actually offered.
Dining Experience
The dining experience was mostly positive, with food of good quality, and fabulous presentation. However, a few inconsistencies stood out. Some courses appeared completely random and did not align with the overall theme of the menu—most notably, the inclusion of onsen eggs, which are traditionally an Asian fusion dish. Breakfast could also be improved, as all egg dishes tended to be overcooked. Additionally, seasoning levels were inconsistent, with some dishes being overly salty.
Given the caliber of the restaurant, having a qualified sommelier on staff would definitely enhance the dining experience.
Service & Staff
The majority of the staff were excellent, and two individuals in particular—Sandra and Kilian—stood out for their outstanding service and professionalism, consistently going above and beyond to assist guests. However, at times, the hotel did feel understaffed, particularly in the bar, where service was inconsistent and often very slow, and without a smile.
Shuttle timings—particularly in the afternoon—were too infrequent, which posed an inconvenience for guests, especially those attending ski schools.
We ended up using private taxis to return most of the time, which certainly added up.
Entertainment & Guest Experience
One minor frustration was the hotel’s app, which invited guests to provide feedback but did not include a direct link to a questionnaire, making the process cumbersome. I passed my notes for consideration to the hotel on their own paper.
Additionally, while the hotel exudes a calm and refined atmosphere, some more variety in evening entertainment would have been appreciated to create a more engaging experience for guests.
Final Thoughts
Alpenhotel Sacher delivers a high-quality 5-star experience with beautiful accommodation, excellent spa facilities, and a mostly enjoyable dining experience. However, improvements in ventilation, menu cohesion, breakfast quality, bar service, and transport scheduling would elevate the overall guest experience. A greater focus on evening entertainment could also enhance the atmosphere.
Would we return? Yes, but I would hope to see these refinements in place to ensure a truly seamless luxury.
Hotel response
Comment: 27 February
Thank you very much for taking the time to share your detailed feedback following your recent stay at Alpin Resort Sacher. We truly appreciate your constructive comments, as they help us to continually improve and provide our guests with the best possible experience.
We are delighted to hear that you found the hotel’s accommodations, spa facilities, and overall atmosphere to be of high quality. It is particularly rewarding to know that our staff, especially Sandra and Kilian, left such a positive impression. We will be sure to pass along your kind words to them.
We sincerely apologize for the issues you encountered with room temperature and air circulation, as well as the limited availability of some spa treatments. We are currently looking into ways to improve the air conditioning system and ventilation throughout the property to ensure a more comfortable environment for our guests. Regarding the treatments, we will review the information shared with our guests to ensure clarity and availability of all advertised services.
Your feedback about the dining experience is also valuable. We strive to offer a cohesive menu that delights our guests, and we will take your comments on the egg dishes and seasoning into consideration to ensure better consistency. Additionally, we agree that the presence of a qualified sommelier would elevate the dining experience, and we will explore this possibility.
We apologize for the inconsistencies in bar service and the infrequent shuttle timings. We are currently addressing these issues to ensure quicker and more efficient service in the future, particularly during peak times such as after ski lessons. We also understand the importance of prompt and welcoming service, and we will ensure that our team is fully briefed on these expectations.
We regret that the hotel’s app did not provide the seamless experience you were hoping for, and we will work to improve the feedback process moving forward. We also appreciate your suggestion for more variety in evening entertainment, and we will consider this for future programming to further enhance our guests’ overall experience.
Once again, thank you for your thoughtful feedback. We are pleased that, despite these areas for improvement, you would consider returning. We look forward to the opportunity to welcome you back to Alpin Resort Sacher, where we will strive to make your next stay as seamless and enjoyable as possible.
Warm regards,
Your Team from Alpin Resort Sacher
Comment: 2 Mar 2025
The best hotel in Seefeld by a long way
The most amazing hotel I have ever stayed in .
The warmth and hospitality is beyond a 5 star hotel . The food is incredible ,the attention to detail is superb. Thank you for a wonderful stay See you again ❤️
Hotel response
Comment: 4 March
Thank you so much for your heartwarming feedback! We are absolutely delighted to hear that your first stay at Sacher in Seefeld was such a memorable one. It’s truly rewarding to know that our staff made you feel special and that the warmth and hospitality exceeded your expectations. We also appreciate your compliments about the food and attention to detail – we aim to create an experience that feels truly exceptional for each guest.
We look forward to welcoming you back and are already excited for your next visit. Thank you once again for choosing us, and we can’t wait to see you again soon!
Comment: 2 Jun 2025
Spectacular resort
Comment: 21 May 2025
Outstanding hospitality
Comment: 19 May 2025
Beautiful
At this point again many dnak to the extremely dedicated and helpful staff.
The food in the evening as in the morning was delicious and super recommended!
Always happy again:)
Excellent location
Geigenbühelstraße 185, Seefeld in Tirol, 6100, Austria|0.65 km from city centre
10 things to dowithin 1.08 km
Transportationwithin 0.78 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.