Best Western Hotel Arena
Baldersgatan 4, Göteborg, 411 02, Sverige
+ 72
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Kjappe fakta
Innsjekking fra: | 15:00 |
|---|---|
Utsjekking før: | 11:00 |
Frokost | Frokost tilgjengelig |
Kjæledyr | Kjæledyr tillatt mot ekstra gebyr |
Barn | Barn er velkomne ved dette hotellet |
Fasiliteter
Wi-Fi
Parkering
Klimaanlegg
Døgnåpen resepsjon
Restaurant
Røykfritt
Mer om Best Western Hotel Arena
Best Western Hotel Arena
Located in Gothenburg, a 10-minute walk from the Central Station, is the family-run Sure Hotel by Best Western Arena. It offers individually decorated rooms with a flat-screen TV with cable channels, and free WiFi access.
Vurderinger og omtaler
Renhold3,7
Beliggenhet3,9
Tjenester3,9
Rom3,6
Verdi3,6
Søvnkvalitet3,8
Vurderinger fra reisende
Anonym på reise
Kommentar: 29. mai 2025
Dato for oppholdet: mai 2025
When we arrived we went to the hotel for happy hour and grab a quick snack. The restaurant won best new restaurant in 2024. The food was amazing and the happy hour specials included beer draft, cocktails and shrimp and oysters for $1.00 each piece.
Familiereisende
Kommentar: 23. juni 2025
Dato for oppholdet: juni 2025
Room was not clean and temperature control non existent.
We recently had to visit family in Milwaukee so our daughter and her husband booked this hotel for us using their points. They paid for an upgraded room with 2 queen beds. When we entered the room we found the floor unswept and dust visible throughout the room. The temperature in the room was a very cold 65 degrees with a non functioning thermostat. We immediately brought both issues to the front desk and were given assurances the issues would be corrected while we were out for the evening. They were not. It was extremely cold in the room all night and the room was still in need of cleaning. Also there was only one set of towels for the two of us. The second day we once again contacted the front desk asking for the room to be cleaned and the thermostat checked. This time an engineer came to the room and while the could not adjust the thermostat he did tell us it would be fixed. We went out for the full day and came back to unswept cold room. Once again we asked the hotel to please at the very least sweep the room. But the heat did finally come and raised the temperature to a more comfortable 73 degrees. That only lasted one night. Our last day we both had on sweaters and packed as quickly as we could so we could check out before the 1:00 pm time we had arranged. Both rooms our daughter booked experienced these issues and at $400+ per night we should at least have had clean floors and a comfortable temperature. I feel bad they used all their points on this booking and firmly believe the should be reimbursed a potion if not all of them. We have stayed at many Marriott hotels both in this country and several others and never had this problem. Would never recommend this hotel to anyone who has a choice of where to stay.
Hotellets svar
Kommentar: 24. juni 2025
Dear N8629LRjoec,
Thank you for taking the time to share your feedback and for being our valued guest. We are sincerely sorry that your flooring was not met with our excellence in housekeeping service and that you experienced climate control issues. Normally, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us.
Sincerely,
Chantal Bazzoni-Boncher
General Manager
Thank you for taking the time to share your feedback and for being our valued guest. We are sincerely sorry that your flooring was not met with our excellence in housekeeping service and that you experienced climate control issues. Normally, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us.
Sincerely,
Chantal Bazzoni-Boncher
General Manager
Par
US
Kommentar: 9. nov. 2024
Dato for oppholdet: okt. 2024
One Word: Opulence
When it comes to Renaissance Milwaukee West, you ger a confluence of sophistication and opulence. The purpose of this trip was a very special occasion. Therefore, I wanted to make sure this hotel checked all boxes I needed in order to make this trip not not only successful, but memorable. I reached out to the hotel and was connected to front desk manager Veronica. After conversing with Veronica I knew immediately that I had come to the right place. She answered all my questions and then some! I decided not to look at any other hotels in the city and booked with them almost immediately! Although it was months in advance, my spouse and I were ecstatic to say the least for our upcoming stay!
Alast, the day had finally come. One before the arrival, we coordinated one last time with the hotel to make sure everything with our reservation was in order. Turns out it was and then some! Upon arrival, we were greeted by Lorena who sweet, friendly and funny all rolled in one. She also gracious enough to bless us with breakfast the next morning. It was incredible (separate review for that experience to come)!! We make our way up to the room and our eyes opened wide! The room was breathtakingly spacious, clean and chic! As someone who designs spaces for a living, even I was amazed by the sheer beauty of the design of room. From the modern tub to the contemporary lighting, the elegant eclecticism is certainly something that is distinctively one-of-a-kind. The location cannot be beat! They have an amazing restaurant on site, but if you want to venue out, Cheesecake Factory and Mayfair Mall as literally steps away. The views we spectacular. Especially when we were there during the leave change period. Speaking of you have amazing views of the city as well Miller Park. Please see the pics for more.
Speaking of more, while in the room, we noticed a quaint handwritten note by housekeeping. As someone who stays at 5-star hotels from time to time, this is something extraordinary rare. However there’s more! Roughly 20-30mins after discovering the note, we hear a knock on the door. It’s housekeeping! In particular, it’s Winnie…the very person who left us the sweet note when we checked into the hotel room! We looked at each other in agreement that this place walks the talk when it comes to hospitality.
Overall our trip exceeded all expectations! Our location was equidistant to all our destinations including the city of Milwaukee (which is literally a 10 minute drive or less). We highly recommend the Renaissance Milwaukee West as your next destination if you’re ever looking to stay in the suburbs of west Milwaukee or explore what southeast Wisconsin has to offer! For they offer world class accommodations, top notch services and chic designs.
Alast, the day had finally come. One before the arrival, we coordinated one last time with the hotel to make sure everything with our reservation was in order. Turns out it was and then some! Upon arrival, we were greeted by Lorena who sweet, friendly and funny all rolled in one. She also gracious enough to bless us with breakfast the next morning. It was incredible (separate review for that experience to come)!! We make our way up to the room and our eyes opened wide! The room was breathtakingly spacious, clean and chic! As someone who designs spaces for a living, even I was amazed by the sheer beauty of the design of room. From the modern tub to the contemporary lighting, the elegant eclecticism is certainly something that is distinctively one-of-a-kind. The location cannot be beat! They have an amazing restaurant on site, but if you want to venue out, Cheesecake Factory and Mayfair Mall as literally steps away. The views we spectacular. Especially when we were there during the leave change period. Speaking of you have amazing views of the city as well Miller Park. Please see the pics for more.
Speaking of more, while in the room, we noticed a quaint handwritten note by housekeeping. As someone who stays at 5-star hotels from time to time, this is something extraordinary rare. However there’s more! Roughly 20-30mins after discovering the note, we hear a knock on the door. It’s housekeeping! In particular, it’s Winnie…the very person who left us the sweet note when we checked into the hotel room! We looked at each other in agreement that this place walks the talk when it comes to hospitality.
Overall our trip exceeded all expectations! Our location was equidistant to all our destinations including the city of Milwaukee (which is literally a 10 minute drive or less). We highly recommend the Renaissance Milwaukee West as your next destination if you’re ever looking to stay in the suburbs of west Milwaukee or explore what southeast Wisconsin has to offer! For they offer world class accommodations, top notch services and chic designs.
Hotellets svar
Kommentar: 10. nov. 2024
Dear HisTyNess,
We build our brand on great service and experiences, as well as the hope that our guests will tell others about their awesome stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Renaissance is top-notch. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let Veronica and Winnie know how awesome they are and share your review with the rest of our team as well. Please come see us again soon.
Best,
Chadd Scott
General Manager
We build our brand on great service and experiences, as well as the hope that our guests will tell others about their awesome stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Renaissance is top-notch. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let Veronica and Winnie know how awesome they are and share your review with the rest of our team as well. Please come see us again soon.
Best,
Chadd Scott
General Manager
Anonym på reise
Kommentar: 9. mai 2025
Dato for oppholdet: mai 2025
My mom made the comment that this hotel is trying to be upscale, but it’s not. I agree and was a bit disappointed when we could’ve paid half the price elsewhere. The service was excellent, no issue there. The food was also good at the restaurant. Our room had a dirty floor and crumbs on the desk. There were also lots of dirt/crumbs all over the hallway carpet. The ambiance of the room was lacking as well. There were two beds and that’s it. It was a wheelchair accessible room, so one would expect more space to maneuver (which it had). However, there wasn’t even a table and chairs (aside from the desk against the wall). The hallways and elevators were a bit beat up as well.
Anonym på reise
Kommentar: 13. apr. 2025
Dato for oppholdet: apr. 2025
Amazing hotel, but why do y’all charge to clean up the room? Y’all have janitors for a reason, they suppose to clean
Plassering
Baldersgatan 4, Göteborg, 411 02, Sverige|0,62 km fra bysentrum
10 ting å gjøreinnenfor 2,27 km
Transportinnenfor 1,40 km
Flyplassinnenfor 18,33 km
Innsjekking og utsjekking
Innsjekking fra:
15:00
Utsjekking før:
11:00
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Du må kunne vise frem legitimasjon og betalingskort når du sjekker inn. Har du spesielle ønsker, imøtekommes disse så langt det er mulig ved innsjekking. Merk at ikke alle ønsker nødvendigvis kan innfris, og at de kan koste ekstra. Vennligst gi beskjed til Best Western Hotel Arena om forventet ankomsttid på forhånd. Du kan notere dette i kommentarfeltet når du booker, eller kontakte overnattingsstedet direkte via kontaktopplysningene du finner i bookingbekreftelsen.
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