Bela Vista Hotel & Spa - Relais & Chateaux
Av. Tomas Cabreira Praia da Rocha, Portimao, 8500-802, Portugal
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Innsjekking fra: | 15:00 |
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Utsjekking før: | 12:00 |
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Mer om Bela Vista Hotel & Spa - Relais & Chateaux
Bela Vista Hotel & Spa - Relais & Chateaux
Bela Vista ligger i en storslagen historisk bygning ved klippene på Praia da Rocha. Dette er det første hotellet i Algarve-regionen og har direkte adkomst til det private strandområdet.
Vurderinger og omtaler
Vurderinger fra reisende
Kommentar: 3. juli 2025
Exceptional Dining & Service, But Some 5‑Star Inconsistencies
That said, several factors offset these positives:
- Housekeeping carts left in hallways looked untidy.
- The gym and fitness area felt worn; yoga mats were too small.
- The pool deck showed signs of wear.
- At 6 pm, the beautifully appointed indoor bar was unmanned—guests were redirected to the outdoor pool bar, with no complimentary snacks offered.
- Room amenities like the corkscrew, glassware, and snacks felt basic and underwhelming.
- The décor in outlying rooms (Garden House) didn’t reflect true five-star luxury.
Most notably, we felt misled by the online portrayal of the hotel's surroundings. The images suggest a secluded cliffside retreat, yet the immediate area is busy and dominated by low-quality tourist buildings. This constant visual and noise intrusion detracted from the experience. Many echo this sentiment in reviews: “street noise and the disappointing immediate surroundings pop up in the complaints”.
For the premium price, the setting and some amenities did not align with expectations for a five‑star property. Perhaps hedging landscaping or reorienting the pool to face the ocean could help, but until the hotel addresses some of the issues, we don’t plan to return.
Bela Vista could truly be a flawless stay... and we wish you all the best.
Kommentar: 22. juni 2025
Totally relaxed, just what you want
The front of house staff are very friendly, professional and immaculate even in the heat and searing sunshine.
Once settled, I realised I had booked the wrong type of room, all my own fault but the staff done their best to alter the room type for the rest of our stay with very little effort (on the surface but it can't have been easy) and I was extremely grateful.
The staff on breakfast, lunch and pool duty just glide along smiling and there to help with anything you ask for. Immaculately dressed and there's nothing in a place that shouldn't be.
Breakfast is like a trip to the theatre, the colours on the table all set out with an array of tempting food enticing you to think outside the box.
I found myself eating the most delicious tomatoes drizzled with oil and sprinkled with basil during breakfast then washed down with a cappuccino, at home this would be laughed upon but here, it all seems natural. There's no rush to move along from the lovely view whilst having breakfast either, plenty of room for all.
We had lunch at the hotel a few days too, that was a lovely experience.
Staff are always on hand but not in your face, you just no they are there.
The rooms are so different from each other and all offering you a taste of Portugal. We had tea and coffee facility available too, complimentary as well as water. There's and a fully stocked mini bar.
We met the manager again who fits the role so well. The hotel is him and he is the hotel. The staff seemed well suited to their role and like to please.
Pool side is as you'd expect, immaculate.
Whilst there, we saw a Harris hawk in attendance due to unwanted seagulls around, it's the cleanest hawk ever, glossy feathers and shiny eyes ☺️ A hand picked hawk for the Bela Vista ☺️
I had a spa treatment too, the girl was very nice and very good at her job and the spa is like the rest of the hotel, smells lovely too. Was sad to come away and the time went very quickly but we'll be back. It's irresistible.
Hotellets svar
Kommentar: 25. juni
Thank you ever so much for your truly wonderful review regarding the recent stay at Bela Vista Hotel & SPA – Relais & Châteaux! We were genuinely touched by your words and deeply appreciative of the time and thought you put into sharing your experience with us.
It is always a joy to welcome you back, and to know that each stay continues to feel even more special means the world to us. Your kind observations about the character and ethos of the hotel, and the way it stands proudly within the landscape, remind us why we do what we do. It is incredibly rewarding to hear that the atmosphere we aim to create—elegant yet relaxed, attentive yet discreet—resonates so naturally with you.
Your compliments to our team, from front of house to poolside, breakfast service to spa, are gratefully received. We are especially pleased to know that we were able to assist with the room adjustment during your stay—we always strive to make things seamless for our guests, even when challenges arise behind the scenes.
Your account of the breakfast experience, captured the essence of what we hope each morning feels like here: unhurried, nourishing, and a little bit magical.
It was also a pleasure to see your appreciation for the details—the unique character of the rooms, the presence of the Harris hawk (a special member of our team indeed!), and even the subtle scents of the spa. These details often speak louder than words, and your notice of them is deeply valued.
On behalf of the entire team, thank you again for your loyalty and kindness. We look forward to welcoming you both back very soon—it is, as you say, irresistible.
Best Regards
Gonçalo Narciso
General Manager
Kommentar: 15. juni 2025
Unfortunately, claim and reality are not in balance
Unfortunately, staying at the hotel itself could not maintain this standard in many areas. Our first room (junior suite sea view, no. 312 in the annex “Blue House”) was very disappointing for over 1,000 € per night. It was much smaller than expected, the bathroom tiny (only a sink, no bathtub, hardly any freedom of movement – with the door open you bump your knees at the toilet) and there was no terrace, although this seems almost self-evident in the presentation of the room category.
Most importantly, the room was extremely noisy, as it is located directly on a busy street – and this in an outbuilding, which seems much simpler than the main house. In our view, this suite should be listed as a separate category and marked accordingly to avoid future disappointments.
A point that is misleading in the online presence: The hotel is presented as a quiet retreat. In fact, it is located in the middle of a rather run-down, noisy party mile of Portimão. Especially in the evening and at night it is far from quiet in the annex – this should also be communicated more clearly on the website.
After the first night we were lucky enough to switch to a more pleasant room in the main house, which corresponded significantly better to the value for money. Even though the service was consistently friendly, there was often a lack of training and organisation – for example at dinner at the bistro, where there was a mix-up with an allergy and no reservation was provided for hotel guests, although seats were available.
Conclusion:
The hotel would be ideal for a night out after visiting the great VISTA restaurant – but in our view it is not suitable for a relaxing holiday. Price, location and service are currently not convincingly related to each other.
Hotellets svar
Kommentar: 16. juni
Thank you very much for taking the time to share your feedback and for your kind words regarding the charm of our historic main building, the excellence of our breakfast, and the outstanding culinary experience at our Michelin-starred restaurant, VISTA. We truly appreciate your recognition of these elements, which are at the heart of what we aim to offer.
We would, however, like to kindly clarify a few points regarding your stay. The Junior Suite Sea View, where you were initially accommodated, is not located in an annex, but rather in our historic building, known as the Blue House, which has proudly been part of the Bela Vista property since the 1930s. This room is indeed featured on our official website as one of our Junior Suite Sea View accommodations.
While our hotel is located on Avenida Tomás Cabreira, we would like to note that room 312 faces the ocean, in the opposite direction of the avenue. Nevertheless, we understand that each guest has their own preferences when it comes to comfort and ambiance, which is why we were happy to offer you a change to a different Junior Suite Sea View the following day.
As mentioned, Bela Vista once stood alone on Praia da Rocha — a peaceful retreat by the sea. Over time, the surrounding area has grown and evolved into a vibrant tourist destination, reflecting the natural progression of time and development. We understand this may not align with all expectations, but we do aim to be fully transparent about our location. For that reason, our website includes a dedicated section with detailed information, including a Google Earth link, to help our guests plan their visit with clarity.
Lastly, we would like to gently address a matter regarding our Bistro restaurant. We take such matters very seriously and always strive to adapt when informed. We sincerely apologize for any inconvenience caused. Additionally, our Bistro outlet is available and open to all our hotel guests, and we are always pleased to welcome and serve with care. This is explained upon check-in as part of our welcome process.
We genuinely regret that your overall experience did not meet your expectations. Your feedback is valuable to us, and we will continue to improve where possible while remaining proud of our heritage, service, and dedication to guest satisfaction.
We remain at your disposal.
Best Regards,
Gonçalo Narciso
General Manager
Kommentar: 11. juni 2025
Super luxury place.
Kommentar: 30. mai 2025
The best of the best!
Hotellets svar
Kommentar: 9. juni
Thank you very much for your heartwarming review!
We are absolutely delighted to know that your experience at Bela Vista Hotel & Spa was special from the very first moment. Our Team truly appreciates your kind words — it’s incredibly rewarding to know that our hospitality made such a lasting impression.
We are thrilled to hear that your meal at the Bistro was your favorite in the Algarve and that you found the atmosphere warm and inviting. Creating memorable moments for our guests is what we strive for every day, and your generous 11 out of 10 rating is the highest compliment we could hope for!
It was a true pleasure having you with us, and we sincerely hope to welcome you back to your “home away from home” very soon.
Best Regards
Gonçalo Narciso
General Manager
Meget god beliggenhet
Av. Tomas Cabreira Praia da Rocha, Portimao, 8500-802, Portugal|2,12 km fra bysentrum
10 ting å gjøreinnenfor 0,15 km
Transportinnenfor 2,88 km
Flyplassinnenfor 1,67 km
Innsjekking og utsjekking
Innsjekking fra:
15:00
Utsjekking før:
12:00
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