［ザンジャン］アパートメント（120m²）｜ 3ベッドルーム／3バスルーム
Bračka 13, スプリト, 21000, クロアチア
+ 22
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基本情報
チェックイン開始： | 14:00 |
|---|---|
最終チェックアウト： | 11:00 |
施設・設備
Wi-Fi
駐車場
空調設備
空港送迎シャトル
プール
禁煙
［ザンジャン］アパートメント（120m²）｜ 3ベッドルーム／3バスルームの詳細
［ザンジャン］アパートメント（120m²）｜ 3ベッドルーム／3バスルーム
Featuring a large terrace and an outdoor pool, Luxury Apartment Split offers deluxe self-catering apartments set in a villa in suburban Split. Free WiFi is available.
旅行者によるレビュー
ビジネストラベラー
コメント：2024/05/10
滞在：2023年10月
Perfect room and breakfast
The rooms were perfect for doing some work on my laptop. It had a comfortable chair and worktable. The bed and the bathroom facilities were perfect as well, all very convenient. Also the breakfast is super! The trainstation was with a 30 minute walk a bit far away and because Kairos lays in the middle of nowhere, it's difficult to find a taxi. While the weather was hot and sunny, the swimming pool was closed unfortunately. And I'm not sure it's fair to use the word resort for this place. But all in all, very good rooms and very silent.
ホテルの回答
コメント：2024/05/19
Dear guest,
thank you for your review. We are glad that your experience with us has been positive.
About the swimming pool, it will open on June 1st
It was a pleasure to have you as guests
Kairos Staff
thank you for your review. We are glad that your experience with us has been positive.
About the swimming pool, it will open on June 1st
It was a pleasure to have you as guests
Kairos Staff
カップル
UK
コメント：2024/10/05
滞在：2024年9月
Poor customer service from staff who couldn’t have cared less
Not a good experience at all & therefore wouldn’t recommend.
We stayed there from 15 to 17 September, on arrival, the gentleman at reception was rather unfriendly and simply pointed us in the general direction of our room. We were left to figure out for ourselves how to open the electric curtains and blinds and search around for other things.
I found the wastebasket in the bathroom not emptied and still had the previous guests' waste including dirty make up wipes, hankies etc which is totally unacceptable. This did not give us confidence that the room was properly cleaned.
When we checked out about two days later, the waste bin had still not been emptied. This was despite the fact that we had reported this to reception shortly after our arrival.
This is exceptionally disappointing for this level of hotel and frankly I don't want to share my room with another person's rubbish, but I would have thought this would be obvious in the hospitality industry. It’s made worse by the fact that one of us is in the shielding category with a low immune system as a result of a medical condition and being exposed to other people’s waste (& therefore germs) could have had serious consequences.
Additionally, our room was not serviced in any way during our stay, as the bins were not emptied and the bed was not made. Once again, this is unacceptable for a hotel of this standard.
The last problem, which perhaps sums up the culture of this hotel, occurred on our departure. When we checked out, the man at reception (the same disinterested person who let us in) kept playing a game on his mobile phone while printing our receipt and while I was talking to him.
I asked him why he was doing this, but he denied it and continued. I took video of him, but he continued to deny it. I found it incredibly disrespectful and frustrating, so I asked him to stop and focus on my check-out, but he continued.
I have provided the manager with this video in the hope she addresses this behaviour. However, given that she only offered us a free night when we live over 2500 kilometres away in another country (& therefore unable to benefit from this in any way), I don’t hold out much hope for any positive action.
This has never happened to us despite many, many years of travelling and we cannot believe that this is the way this hotel treats their customers.
We would certainly not return to this hotel given the customer experience we had and we hoped that by providing feedback to the manager, future customers would be treated with more respect and care but we woukdnt recommend you spend your valuable time & money finding out. There are much better hotels nearby so visit one of those instead - your visit will be all the better for it.
We stayed there from 15 to 17 September, on arrival, the gentleman at reception was rather unfriendly and simply pointed us in the general direction of our room. We were left to figure out for ourselves how to open the electric curtains and blinds and search around for other things.
I found the wastebasket in the bathroom not emptied and still had the previous guests' waste including dirty make up wipes, hankies etc which is totally unacceptable. This did not give us confidence that the room was properly cleaned.
When we checked out about two days later, the waste bin had still not been emptied. This was despite the fact that we had reported this to reception shortly after our arrival.
This is exceptionally disappointing for this level of hotel and frankly I don't want to share my room with another person's rubbish, but I would have thought this would be obvious in the hospitality industry. It’s made worse by the fact that one of us is in the shielding category with a low immune system as a result of a medical condition and being exposed to other people’s waste (& therefore germs) could have had serious consequences.
Additionally, our room was not serviced in any way during our stay, as the bins were not emptied and the bed was not made. Once again, this is unacceptable for a hotel of this standard.
The last problem, which perhaps sums up the culture of this hotel, occurred on our departure. When we checked out, the man at reception (the same disinterested person who let us in) kept playing a game on his mobile phone while printing our receipt and while I was talking to him.
I asked him why he was doing this, but he denied it and continued. I took video of him, but he continued to deny it. I found it incredibly disrespectful and frustrating, so I asked him to stop and focus on my check-out, but he continued.
I have provided the manager with this video in the hope she addresses this behaviour. However, given that she only offered us a free night when we live over 2500 kilometres away in another country (& therefore unable to benefit from this in any way), I don’t hold out much hope for any positive action.
This has never happened to us despite many, many years of travelling and we cannot believe that this is the way this hotel treats their customers.
We would certainly not return to this hotel given the customer experience we had and we hoped that by providing feedback to the manager, future customers would be treated with more respect and care but we woukdnt recommend you spend your valuable time & money finding out. There are much better hotels nearby so visit one of those instead - your visit will be all the better for it.
匿名の旅行者
コメント：2024/10/25
滞在：2024年10月
Very quiet and clean hotel. The location is perfect if you need peace and wants to relax
匿名の旅行者
コメント：2024/09/04
滞在：2024年9月
Nothing special about this place. Very difficult to find. We arrived late at night. We checked in at 12:30-1am and checked out at 11am (10yrs stay). We kindly asked for an extra hr or two for checking out just because, and without even checking the availability of the rooms they asked for an extra charge. The gent at night who made the check in said to us that we can easily stay and have lunch on location because we arrived so late. Out of 20hrs/day stay-we stayed 10hrs and they asked for extra charge for an hr or two. We said no Thank you. No access to WiFi. No proper sign for late hrs and reception entrance. Avoid this place. Breakfast could use some veggies. Though, the lady at breakfast was nice.
匿名の旅行者
コメント：2024/08/28
滞在：2024年8月
Excellent hotel. Kids loved the pool and amenities. Rooms were clean and updated. Would definitely stay again.
場所
Bračka 13, スプリト, 21000, クロアチア|中心部から4.69 km
チェックイン & チェックアウト
チェックイン開始：
14:00
最終チェックアウト：
11:00
参考情報
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到着予定時刻をLuxury Apartment Splitに事前に連絡してください。 チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。 プライベートホストによる運営
［ザンジャン］アパートメント（120m²）｜ 3ベッドルーム／3バスルーム：よくある質問
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