Hotel Strass
Agias Paraskevis 7, Paralía, 60100, Greece
+ 77
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Fast facts
Check in from: | 13:30 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Front desk 24 hour
Non-smoking
More about Hotel Strass
Hotel Strass
Just 80 metres from the beach, the Strass offers modern rooms with their own private balcony in this coastal resort. Enjoy the lovely terrace and restaurant.
Ratings and reviews
Cleanliness4.0
Location4.3
Service4.4
Rooms4.1
Value4.3
Sleep quality4.1
Traveller reviews
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Mentioned by travellers
Comment: 25 Jun 2023
Stayed in: Jun 2023
Great hotel
Couple
Comment: 6 Aug 2023
Stayed in: Aug 2023
Absolute nightmare
Everything fine until the glass door of the shower broke into pieces when my girlfriend wanted to get out of the shower. She got multiple cuts all over her body, got a shard in her back, if it was a good secure glass it would not break like that. From here the nightmare starts, the girl at the reception brought a medical kit, but here injuries were above that, she was the only one who cared. Then we went with the manager to the doctor. The manager clearly knew him and talked to him, the doctor cleared the cuts, took a shard from her back and he lied that she didn't have any, I have photos of him extracting the glass from her back. He mentioned leg injury to cover the hotel's fault, instead of mentioning her cuts. The manager didn't even knew what happened and instantly blamed us for the glass breaking. In the morning they told us that we will talk after breakfast, we ate and came to talk. We wanted to settle the issue and there was no talk, the options they gave us was we either pay the damage or they call the police. The police officers came, started to talk in Greek, so we did not understand anything. I insisted to talk in English so it would be fair for both parties. The police told us we either pay half and half or sue each other and went away. The staff didn't clean the glass, although they told us they will. They did after 12 and a half hours later, only after insisting many times. They did clean the room so we could take a shower and use the toilet. They left the glass for the police to see, the police didn't care to see neither the glass nor the wounds my girlfriend suffered, not to mention the emotional stress we went through. Total lack of empathy. We talked to our country's consul and lawyer and they said it is not our fault and that we should demand damages for what happened to us. The manager said we will talk the next morning when we were supposed to check out and we will sue each other then. After a day of stress and calls, we were called in the morning from the front desk telling us that the manager and owner was waiting downstairs with the lawyer. I saw it as intimidation. I told him we will not pay anything and that he will talk with our consul in Greece. After the talk, the consul said they will receive a call from a lawyer so they can talk from lawyer to lawyer. In the meantime, his wife came, they were four people and we said why are you four and us only two, we said that our two friends should be with us as well. In that moment the owner/manager started yelling at us, saying what will our friend do to us? We tried to explain it would just be fair. He got up and started yelling at us, swearing at us in many ways in Greek. Making ugly remarks about Romanian people, half the hotel were Romanians so he was swearing at the people who put food on his table. He started to be very aggressive, both him and his father, I thought he was going to punch my friend because he was very aggressive but his wife stopped him, his father pulled my pants yelling at me. They yelled at us to get out of the hotel, our luggage were still upstairs, this was before the check-out time and we did not benefit from our payed breakfast. We had to run up the stairs to our room and call the consul and lawyer. We got out as fast as we could. This is not hospitality. We are still a bit shook about what happened.
Hotel response
Comment: 9 August
Nightmare to have clients like you.
You said it all..... "Everything was all fine"(with the hotel) until...you made a damage and you did not want to pay for it. You know it is a global rule that if you cause a damage (regardless if you wanted it or not) you have to pay for it. You say that only the girl at the reception cared but the manager also is the one who took you to the doctor immediately even though you refused to go at first. Note that by that time only those two people were in shift. We as the hotel representatives, the first thing we asked is if your girl is all right and if "you need us to call an ambulance or a doctor" while the first thing you asked us was if you needed to pay for the broken glass. We were the ones who told you that safety is first and we will talk about the damage tomorrow (noted it happened late at night). As for the doctor the manager accompanied you out of care because he knew where the doctor office is and it would be quicker this way than trying to find it yourselves in a foreign country. For your information the medicine office has 2 doctors - 1 is Serbian and the other one is Greek - and we do not know neither of them and on top of that when we were there, in shift was the Serbian doctor. As for the payment, we called the police because we couldn’t reach an agreement since your explanations that the glass door just exploded by itself were unreasonable. You forgot to mention that in front of the police officers you said" at least let’s pay half of the damage" and when the police left you came to threat us that you will sue us. Why did you not mentioned anything the first 5 days that there was a problem with the door glass? Why when you broke the glass you informed us much later and claimed that the door glass just exploded by itself. The most hurtful incident for us is that you never said sorry that you broke the glass (lack of politeness), you never said thank you for taking you to the doctor and instead you threated us that you will sue us, because you got hurt from the first minute. If you have said sorry, we would have understand that you maybe couldn’t afford the damage and we wouldn’t ask you for anything because we are humans that know how to appreciate and we wouldn’t ask for no more. We do not accept lies, no manners and especially threats for something that you were responsible. In life if you cause a problem (you want it or not) then you have to accept the consequences and not to behave with threats and lies. Our answer to you and our award is that clients saw the whole situation, being form the same country as you - said the worst things for your behavior. This is our satisfaction. See now all other 390 reviews and realize even more things. Ciao!
You said it all..... "Everything was all fine"(with the hotel) until...you made a damage and you did not want to pay for it. You know it is a global rule that if you cause a damage (regardless if you wanted it or not) you have to pay for it. You say that only the girl at the reception cared but the manager also is the one who took you to the doctor immediately even though you refused to go at first. Note that by that time only those two people were in shift. We as the hotel representatives, the first thing we asked is if your girl is all right and if "you need us to call an ambulance or a doctor" while the first thing you asked us was if you needed to pay for the broken glass. We were the ones who told you that safety is first and we will talk about the damage tomorrow (noted it happened late at night). As for the doctor the manager accompanied you out of care because he knew where the doctor office is and it would be quicker this way than trying to find it yourselves in a foreign country. For your information the medicine office has 2 doctors - 1 is Serbian and the other one is Greek - and we do not know neither of them and on top of that when we were there, in shift was the Serbian doctor. As for the payment, we called the police because we couldn’t reach an agreement since your explanations that the glass door just exploded by itself were unreasonable. You forgot to mention that in front of the police officers you said" at least let’s pay half of the damage" and when the police left you came to threat us that you will sue us. Why did you not mentioned anything the first 5 days that there was a problem with the door glass? Why when you broke the glass you informed us much later and claimed that the door glass just exploded by itself. The most hurtful incident for us is that you never said sorry that you broke the glass (lack of politeness), you never said thank you for taking you to the doctor and instead you threated us that you will sue us, because you got hurt from the first minute. If you have said sorry, we would have understand that you maybe couldn’t afford the damage and we wouldn’t ask you for anything because we are humans that know how to appreciate and we wouldn’t ask for no more. We do not accept lies, no manners and especially threats for something that you were responsible. In life if you cause a problem (you want it or not) then you have to accept the consequences and not to behave with threats and lies. Our answer to you and our award is that clients saw the whole situation, being form the same country as you - said the worst things for your behavior. This is our satisfaction. See now all other 390 reviews and realize even more things. Ciao!
Comment: 27 May 2019
Stayed in: May 2019
Ease of access, parking and close to beach and restaurants
Family traveller
BG
Comment: 22 Jan 2018
Stayed in: Jan 2018
Excellent hotel
➕ Competent staff, friendly and responsive. Close to the beach but secluded with low noise levels. Fast internet connection. The breakfast was good. Beautiful rooms, great localization, excellent area.
Other
Comment: 21 Jul 2017
Stayed in: Jun 2017
Nice hotel
We were in this hotel for overnight. We liked the location. Very clean and well-furnished hotel with everything you need. The breakfast was good and we were pleased. Very responsive staff. I recommend this hotel.
Very good location
Agias Paraskevis 7, Paralía, 60100, Greece|0.19 km from city centre
10 things to dowithin 0.23 km
Check in and check out
Check in from:
13:30
Check out before:
11:00
Good to know
Children are welcome at this hotel
from 2 to 16 years old
142 kr (EUR12) per person per night
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please note that free private parking is provided during April, May and October. Kindly note that the lift serves only the first 3 levels of the hotel. The 4th floor is accessible by stairs only.
This hotel accepts the following payment methods:
Cash
Hotel Strass: FAQs
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