Lancaster Kumasi City
Kumasi, Kumasi, Ghana
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Kjappe fakta
Innsjekking fra: | 02:00 |
|---|---|
Utsjekking før: | 13:00 |
Fasiliteter
Parkering
Klimaanlegg
Flybuss
Svømmebasseng
Døgnåpen resepsjon
Restaurant
Mer om Lancaster Kumasi City
Lancaster Kumasi City
I Kumasi, 3,5 kilometer fra Baba Yara Stadium, ligger Lancaster Kumasi City, som har et utendørsbasseng, gratis privat parkering, en hage og en terrasse. Dette 4-stjerners hotellet har gratis skytteltransport og romservice.
Vurderinger og omtaler
Renhold3,8
Beliggenhet3,9
Tjenester3,4
Rom3,7
Verdi3,0
Søvnkvalitet3,5
Vurderinger fra reisende
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Nevnt av reisende
Familiereisende
Kommentar: 7. sep. 2024
Dato for oppholdet: sep. 2024
My wanderfu experience at the
This is an excellent destination for your only days and vacations i love the environment it was very cool and quiet with alot of Flowers and trees, their food too is so fantastic and delicious with friendly staffs, the room deco is so good you visit there and see everything for self
Hotellets svar
Kommentar: 30. januar
Thank you for taking the time to review your stay with us. We are happy to hear that you had a wonderful experience during your stay.
The hotel is committed to providing you with the best services and looks forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future.
Gabriel O.
(Guest Service Manager)
The hotel is committed to providing you with the best services and looks forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future.
Gabriel O.
(Guest Service Manager)
Enslig reisende
Kommentar: 9. mai 2025
Could do better
There isn't much choice of good 4 or 5 star hotels in kumasi. The Lancaster used to be the Golden Tulip, a firm who neglected to update their properties. The property overall is similar to a 1980s UK Trust House Forte. Functional. Lacking style. Built for corporate commercial traveller. Kumasi lacks warmth and atmosphere. The dining room is like an army mess tent or a huge Chinese restaurant. Noisy. Unappealing. The bar was best area although it got busy when the never ending parade of butt enhanced guests were being media reviewed at its entry. Staff in general were good. Helpful. My superior room according to the website should feature a minibar (fridge broke), inroom safe (nowhere to be found), comfortable king bed (yes), balcony with chairs overlooking pool and lush gardens (overlooked aircon plant and workshop. Pool could be seen if you dangled on balustrade. See pics ). Bathroom tiles need attention. High security bag and body scan on arrival seems excessive and perhaps it would be nice if there was a small welcome sign explaining why?
I am sure the management wish to spend money brightening up this property. It really needs it. So I give it a low 3 star.
I am sure the management wish to spend money brightening up this property. It really needs it. So I give it a low 3 star.
Familiereisende
US
Kommentar: 7. jan. 2025
Dato for oppholdet: des. 2024
Overcrowded and noisy hotel with inattentive staff
My family and I were booked at this hotel by our tour guide with the intent of staying three nights. We left after one night and found different accommodations. Upon entering the hotel you must first go through a metal detector and your bags through an x-ray. The room we got was a nice size, but the carpet was dirty, the the tub was moldy, and the in-room safe initially did not work. I have stayed in many hotels with many safes, but I had never seen one like this where you have to push a reset button that is not clearly labeled. I missed the button and locked the safe, while empty and couldn't get it back open, setting off the alarm. I contacted the desk and sent my family to the restaurant to get some dinner as they were hungry. Fifteen minutes later no-one arrived. I called again and was told someone was on their way. An hour had passed and my wife informed me that the food she ordered was being delivered, so I gave up and went to dinner. I stopped at the front desk to ask about the safe and they told me that someone was coming soon. The maintenance staff arrived and tried to open it unsuccessfully. He informed me he needed to go get a tool to open it and returned 10 minutes later to open it.
The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.
The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.
Hotellets svar
Kommentar: 30. januar
Thank you for the feedback concerning your stay. We appreciate your comments on our … . We would like to apologize for the inconvenience caused by the service in our rooms and restaurant and any associated discomfort that it might have caused.
The issues raised have been discussed at management level and addressed with the concerned departments
It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.
We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city for better service experience. Thank you
Gabriel O.
(Guest Service Manager)
The issues raised have been discussed at management level and addressed with the concerned departments
It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.
We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city for better service experience. Thank you
Gabriel O.
(Guest Service Manager)
Enslig reisende
Kommentar: 27. okt. 2024
Dato for oppholdet: juli 2024
Average experience
My room could do with a mini fridge. The hotel is undergoing renovation without closing and so there was a strong smell of fresh paint in the room and hallway which could be irritating to the lungs. Hope the bedding furniture will also be updated with the renovation.
Hotellets svar
Kommentar: 30. januar
Dear Guest,
Thank you for sharing your feedback concerning your stay. We are deeply sorry for the inconvenience of the renovation works which was ongoing but has now been completed.
Once again thank you very much for choosing us and we look forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future for an excellent experience.
Gabriel O.
(Guest Service Manager)
Thank you for sharing your feedback concerning your stay. We are deeply sorry for the inconvenience of the renovation works which was ongoing but has now been completed.
Once again thank you very much for choosing us and we look forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future for an excellent experience.
Gabriel O.
(Guest Service Manager)
Forretningsreisende
ZA
Kommentar: 8. aug. 2024
Dato for oppholdet: juli 2024
Let me swallow my words on previous reviews!
If you read my previous reviews on the Lancaster Kumasi City (Previous Golden Tulip) you will ee I hated this place and nothing ever was right! May I be the first to swallow my words. This place has come full circle and is now a pleasure to stay at. I stayed in the Annex and these rooms is redone. The colour scream is welcoming and if there was space I would have packed the bed in my bag. The restaurant and lounge had a facelift - it is now nice and open and you feel welcome. From the amount of guests coming for dinner you can see this is now the place to be. Negatives? Small problem is that the food is still mostly for the West African taste with dishes like Chicken Hearts and Light Goat Soup. Not always the taste of Foreign Visitors. Perhaps cater for the Foreign guest but smaller dishes?
Hotellets svar
Kommentar: 30. januar
Dear Guest,
Thank you for your positive comments on the improvements made after we changed management from The Golden Tulip to the Lancaster Hotel. We are glad to hear that you enjoyed your stay with us and hope that your next stay is just around the corner. Call us if there is anything we can help you with.
We look forward to the pleasure of welcoming you again to our Hotel for a much better service experience. Thank you
Gabriel O.
(Guest Service Manager)
Thank you for your positive comments on the improvements made after we changed management from The Golden Tulip to the Lancaster Hotel. We are glad to hear that you enjoyed your stay with us and hope that your next stay is just around the corner. Call us if there is anything we can help you with.
We look forward to the pleasure of welcoming you again to our Hotel for a much better service experience. Thank you
Gabriel O.
(Guest Service Manager)
Plassering
Kumasi, Kumasi, Ghana|3,58 km fra bysentrum
10 ting å gjøreinnenfor 1,01 km
2,04 km
2,91 km
1,33 km
Transportinnenfor 2,57 km
2,57 km
Flyplassinnenfor 5,82 km
5,82 km
Innsjekking og utsjekking
Innsjekking fra:
02:00
Utsjekking før:
13:00
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