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Kjappe fakta
Innsjekking fra: | 15:00 |
|---|---|
Utsjekking før: | 12:00 |
Frokost | Frokost tilgjengelig |
Kjæledyr | Kjæledyr tillatt mot ekstra gebyr |
Barn | Barn er velkomne ved dette hotellet |
Fasiliteter
Wi-Fi
Parkering
Klimaanlegg
Døgnåpen resepsjon
Røykfritt
Klesvask
Mer om Hotel Helka
Hotel Helka
Dette fredelige, men samtidig sentrale hotellet ligger få minutters gange fra Östersund sentralstasjon og hovedgaten Rådhusgatan. Hotellet tilbyr kostnadsfri Wi-Fi og rom med kabel-TV og eget bad.
Vurderinger og omtaler
Vurderinger fra reisende
Anonym på reise
Kommentar: 7. sep. 2025
Dato for oppholdet: sep. 2025
The hotel staff were fantastic, and customer service was excellent. Additionally, the hotel's location is perfect. However, the room carpet was stained and needed cleaning.
Annet
Kommentar: 17. aug. 2025
Dato for oppholdet: aug. 2025
Great hotel and world class STAFF !!
We stayed with the family for the second time for one night at the Mercure Hotel Freiburg to go to the Europapark the next day. As always, the approach was very pleasant, as you can park directly in the parking garage in front of the door with direct access. The location of the hotel is ideal for exploring the old town and the nearby green area. Rooms are very good with comfortable beds and clean wet room. The breakfast is top quality and the service very nice. We noticed in the evening that the daughter had left her cuddly toy in the room, whereupon we called the hotel and walked by, unfortunately the cuddly toy was no longer findable, but we were promised that we would get a phone in case it was accidentally delivered to the laundry with the linen. We did not expect to see the stuffed toy again and my daughter was very sad. Totally unexpectedly, the reception of the hotel contacted us and let us know that the stuffed toy had appeared and it would be sent to us in Switzerland against Porto. We were overjoyed and most positively surprised by this great, empathetic and also extremely customer-friendly Service from Mr Felipe Alecci and the reception team. Thank you very much! We would like to thank you all for your extraordinary efforts in finding the cuddly toy. We know that these things probably happen almost every day and yet you did everything humanly possible to get us back in possession of the stuffed animal. We are simply thrilled and impressed by this Service and the attitude of the team. We highly recommend the hotel and look forward to the next visit. In the meantime, we'll send the best karma to the whole team!
Hotellets svar
Kommentar: 18. aug. 2025
Sehr geehrter Gast,
vielen herzlichen Dank für Ihr tolles Feedback.
Ihr Lob und die damit verbundenen Grüße leiten wir sehr gerne weiter.
Es freut uns, dass Sie wieder eine schöne Zeit bei uns hatten und danken Ihnen für Ihre Treue.
Wir freuen uns schon auf ein baldiges Wiedersehen und wünschen Ihnen bis dahin alles Gute.
Liebe Grüße aus Freiburg
Sarah Folk
Guest Relation Manager
Mercure Hotel Freiburg am Münster
vielen herzlichen Dank für Ihr tolles Feedback.
Ihr Lob und die damit verbundenen Grüße leiten wir sehr gerne weiter.
Es freut uns, dass Sie wieder eine schöne Zeit bei uns hatten und danken Ihnen für Ihre Treue.
Wir freuen uns schon auf ein baldiges Wiedersehen und wünschen Ihnen bis dahin alles Gute.
Liebe Grüße aus Freiburg
Sarah Folk
Guest Relation Manager
Mercure Hotel Freiburg am Münster
Par
Kommentar: 17. aug. 2025
Dato for oppholdet: aug. 2025
Well located, but uncomfortable and with bad breakfast
The hotel is well located, close to the center and about 15 minutes walk from the train station.
The small, poorly ventilated room is impossible to open the windows, the glass in the room gets too hot with the sun. The air conditioning is scarce.
The duvets are small and too thick for summer, considering the heat that accumulates the room. Dwarf and uncomfortable pillows.
The curtains do not prevent the entrance of light in the morning so that dawn the room is flooded with light, and wakes you up.
It has carpet in the rooms, which needs a change and considering that pets are allowed in the rooms I think it makes a proper cleaning very difficult.
The closet is ridiculously small, with an insufficient number of hangers and no suitable hangers for hanging pants.
The room has space occupied by a shelf that serves no purpose, when it could be occupied by some kind of furniture to be able to place clothes, shoes...
Breakfast is the worst I've ever tasted at a hotel in the accor chain. There is no variation of veggis products, a mini bowl with carrot, cucumber, radish and cherry tomato, which when they run out remove and do not replenish. Depending on the day there are variations of bread and other days, no. Poorly cooked mushrooms and tomato. There's no bread toaster. The packaged juice. Some of the fruit on display is garnish: limes, lemons, ginger, melons and whole pineapples. Of sweet products there are only a few small croissants and a few pancakes that when they run out take time to replenish.
There are products that when sold out do not replace. Very poor value for money and the price of breakfast a hold-up.
The correct reception staff, some with little empathy if you do not express yourself correctly in English.
In short poor value for money and breakfast a heist
The small, poorly ventilated room is impossible to open the windows, the glass in the room gets too hot with the sun. The air conditioning is scarce.
The duvets are small and too thick for summer, considering the heat that accumulates the room. Dwarf and uncomfortable pillows.
The curtains do not prevent the entrance of light in the morning so that dawn the room is flooded with light, and wakes you up.
It has carpet in the rooms, which needs a change and considering that pets are allowed in the rooms I think it makes a proper cleaning very difficult.
The closet is ridiculously small, with an insufficient number of hangers and no suitable hangers for hanging pants.
The room has space occupied by a shelf that serves no purpose, when it could be occupied by some kind of furniture to be able to place clothes, shoes...
Breakfast is the worst I've ever tasted at a hotel in the accor chain. There is no variation of veggis products, a mini bowl with carrot, cucumber, radish and cherry tomato, which when they run out remove and do not replenish. Depending on the day there are variations of bread and other days, no. Poorly cooked mushrooms and tomato. There's no bread toaster. The packaged juice. Some of the fruit on display is garnish: limes, lemons, ginger, melons and whole pineapples. Of sweet products there are only a few small croissants and a few pancakes that when they run out take time to replenish.
There are products that when sold out do not replace. Very poor value for money and the price of breakfast a hold-up.
The correct reception staff, some with little empathy if you do not express yourself correctly in English.
In short poor value for money and breakfast a heist
Hotellets svar
Kommentar: 18. aug. 2025
Dear Apotecari,
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Freiburg am Münster. We genuinely appreciate your comments as they help us improve our services.
We are pleased to hear that you found our location convenient. However, we sincerely apologize for the discomfort you experienced in your room, including the issues with ventilation, bedding, and lighting. Your observations regarding the size of the wardrobe and the carpet condition are noted, and we will consider them in our ongoing efforts to enhance our facilities.
Regarding the breakfast experience, we regret that it did not meet your expectations. We strive to offer a varied selection and your feedback on the items and replenishment will be discussed with our culinary team to ensure improvements.
We appreciate your remarks about our reception staff and will address the importance of empathy in guest interactions. Thank you once again for your input, and we hope to provide you with a more enjoyable experience in the future.
Sincerely,
Sarah Folk
Guest Relation Manager
Mercure Hotel Freiburg am Münster
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Freiburg am Münster. We genuinely appreciate your comments as they help us improve our services.
We are pleased to hear that you found our location convenient. However, we sincerely apologize for the discomfort you experienced in your room, including the issues with ventilation, bedding, and lighting. Your observations regarding the size of the wardrobe and the carpet condition are noted, and we will consider them in our ongoing efforts to enhance our facilities.
Regarding the breakfast experience, we regret that it did not meet your expectations. We strive to offer a varied selection and your feedback on the items and replenishment will be discussed with our culinary team to ensure improvements.
We appreciate your remarks about our reception staff and will address the importance of empathy in guest interactions. Thank you once again for your input, and we hope to provide you with a more enjoyable experience in the future.
Sincerely,
Sarah Folk
Guest Relation Manager
Mercure Hotel Freiburg am Münster
Annet
Kommentar: 11. aug. 2025
Dato for oppholdet: aug. 2025
Great location, but through the dirty carpets everywhere I wouldn't go back
Location great, carpet in the room and on the corridors very dirty !!!! These should urgently get out, it is not hygienic ! Windows were also very dirty, even a window goes to tilt, in the heat very bad, even no air conditioning. Unfortunately also no minibar/fridge in the room. Bath very good. Breakfast at Sams highly recommended!
Hotellets svar
Kommentar: 12. aug. 2025
Sehr geehrter Gast,
vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt.
Wir freuen uns, dass Ihnen die Lage und das Badezimmer gefallen haben.
Ihre Anmerkungen zu den Teppichböden und der Sauberkeit nehmen wir ernst, da Hygiene für uns oberste Priorität hat. Es tut uns leid zu hören, dass dies Ihren Aufenthalt beeinträchtigt hat.
In der Tat wurden vor geraumer Zeit unsere Minibars in den Zimmern abgeschafft. An der Rezeption besteht die Möglichkeit etwas kühl zu lagern oder Getränke käuflich zu erwerben.
Alle Zimmer sind mit einer Klimaanlage ausgestattet. Die Fenster lassen sich aus Sicherheitsgründen lediglich kippen. Hierbei handelt es sich um eine gesetzliche Vorgabe.
Wir hoffen sehr, Sie bei Ihrem nächsten Aufenthalt von uns zu überzeugen.
Mit freundlichen Grüßen
Sarah Folk
Guest Relation Manager
Mercure Hotel Freiburg am Münster
vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt.
Wir freuen uns, dass Ihnen die Lage und das Badezimmer gefallen haben.
Ihre Anmerkungen zu den Teppichböden und der Sauberkeit nehmen wir ernst, da Hygiene für uns oberste Priorität hat. Es tut uns leid zu hören, dass dies Ihren Aufenthalt beeinträchtigt hat.
In der Tat wurden vor geraumer Zeit unsere Minibars in den Zimmern abgeschafft. An der Rezeption besteht die Möglichkeit etwas kühl zu lagern oder Getränke käuflich zu erwerben.
Alle Zimmer sind mit einer Klimaanlage ausgestattet. Die Fenster lassen sich aus Sicherheitsgründen lediglich kippen. Hierbei handelt es sich um eine gesetzliche Vorgabe.
Wir hoffen sehr, Sie bei Ihrem nächsten Aufenthalt von uns zu überzeugen.
Mit freundlichen Grüßen
Sarah Folk
Guest Relation Manager
Mercure Hotel Freiburg am Münster
Anonym på reise
Kommentar: 3. aug. 2025
Dato for oppholdet: juli 2025
Great room in a very central location. Didn’t eat in the hotel as we wanted to explore. Parking available underneath hotel at cost.
Plassering
Pohjoinen Rautatiekatu 23, Etu-Töölö, Helsingfors, 00100, Finland|0,97 km fra bysentrum
10 ting å gjøreinnenfor 0,93 km
Transportinnenfor 1,71 km
Flyplassinnenfor 16,90 km
Innsjekking og utsjekking
Innsjekking fra:
15:00
Utsjekking før:
12:00
Bra å vite
Barn er velkomne ved dette hotellet
13 år og eldre
422 kr (EUR36) per person per natt
fra 4 til 12 år
211 kr (EUR18) per person per natt
3 år og yngre
Kostnadsfritt
Kjæledyr tillatt mot ekstra gebyr
Frokost tilgjengelig
Frokostmeny
Buffé
Frokostalternativer
Kontinental frokost, Glutenfri frokost, Vegansk frokost, Vegetarfrokost
Frokostpris
Kontakt hotellet for prisinformasjon
Du må kunne vise frem legitimasjon og betalingskort når du sjekker inn. Har du spesielle ønsker, imøtekommes disse så langt det er mulig ved innsjekking. Merk at ikke alle ønsker nødvendigvis kan innfris, og at de kan koste ekstra. Du kan ikke betale med kontanter. Resepsjonens åpningstider varierer i løpet av uken, og den er derfor ikke alltid bemannet. Kontakt overnattingsstedet for mer informasjon. Overnattingsstedet vil sende deg en e-post med informasjon om innsjekking og betaling etter at du har booket.
Dette hotellet aksepterer følgende betalingsmåter:
Cash
Hotel Helka: ofte stilte spørsmål
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