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JW Marriott Grand Rapids

235 Louis St NW, Grand Rapids, 49503, United States

+ 176

Rooms and prices

Amenities

Ratings and reviews

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Fast facts

Check in from:
16:00
Check out before:
12:00
Breakfast
Breakfast available
Pets
Pets not allowed
Children
Children are welcome at this hotel

Amenities

View all
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa

More about JW Marriott Grand Rapids

JW Marriott Grand Rapids

This hotel features an indoor swimming pool and fitness center in the heart of downtown Grand Rapids. Modern amenities in each room include cable TV and an iPod docking station. The spacious accommodation is fitted with chic furnishings.

Ratings and reviews

4.5
4.51,236 reviews
Cleanliness4.8
Location4.8
Service4.5
Rooms4.7
Value4.1
Sleep quality4.5

Traveller reviews

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Mentioned by travellers
Family traveller

Comment: 20 May 2025

5.0/5
h_vs

Fantastic Staff

My mom, sister and I had the most glorious staycation at the JW Marriott. The staff was kind and welcoming beyond the call of duty, particularly Isabel (at the front desk) and Jacob R (one of the valets). Their huge smiles and friendly conversation, coupled with their expertise and solid advice, took the hotel's comfort to another level. The weather in Grand Rapids was rainy during our stay, so we made the most of the hotel's amenities and enjoyed the 23rd floor Executive Lounge (their dessert hour was a great end cap to our day) and the fitness center, as well as our comfy beds. The room was well-appointed with a Nespresso machine (LOVE) hotel robes, and a marvelous soaking tub (ask for the bath salts!). My sister forgot her toothbrush - no problem, the desk provided her a bamboo one. As my mom said, the weekend could not have been more perfect. Thank you Isabel, Jacob, and all the other wonderful staff members for making our stay feel extra special. We can't wait to come back!

Hotel response

Comment: 21 May

Thank you for giving us a 5-star rating! We're happy to know that you've had a great experience with us and look forward to your next visit.
Business traveller

Comment: 18 May 2025

5.0/5
h_vs

Pretty much perfect

Shoutout to Isabelle at the front desk—absolutely fabulous and made check-in a breeze! The room was spacious, the bathroom was downright marvelous, and seriously… can I take that purple chaise lounge home? Instant love.
The first-floor bar was the perfect spot for post-event drinks, and you can’t beat the convenience of being attached to the DeVos Place. That said, signage for my event was a little too subtle—nearly crashed a couple of weddings before finding the right room (oops!).
Bonus: they’ve got EV charging on site—just be aware there are more Tesla chargers than standard ones. All in all, a stylish and comfy stay with a few quirks that make for a good story

Hotel response

Comment: 21 May

Hi there, thank you for posting your positive review. Our team here at JW Marriott Grand Rapids is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

Comment: 10 May 2025

Stayed in: May 2025

4.0/5
h_hc
This is a very high end hotel, I splurged on the stay. I did not realize you could not unload your vehicle until in the front of the hotel yourself. The
Family traveller

Comment: 20 Apr 2025

2.0/5
h_vs

Hugely disappointed

Had Easter Brunch reservations. This is the second time I’ve been disappointed with the entire experience. The food lacked flavor from the deviled eggs to the 3 greasy potato dishes. The ham was dry, the only salad was a tiny Waldorf salad, roasted carrots were so hard I couldn’t cut them with a knife, again no flavor. There was an omelette station but no one was ever there to make them. No bread selection. Had to request multiple times for plates to be removed and beverages to be refilled. Chocolate mousse desert was delicious. Carrot cupcake was dry. For a meal that cost $81, dinner was $65 + 20% Service Charge, to say I was disappointed, would be an understatement. I will not be returning, ever.

Hotel response

Comment: 21 April

Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, do you mind reaching out to us directly at jtholen@ahchospitality?
Family traveller

Comment: 19 Apr 2025

1.0/5
h_vs

Don’t recommend! Unclean, poor service and no help!

This is not a JW Marriott experience and the worst Marriott I have ever stayed at. Our family is very well traveled and have never had such poor experience. First, we had a 4 night/5 day stay. The staff starts knocking on your door at 8am. We’re from California, so that’s 5am PST. We ask them to come back in a few hours when we’re gone for room service. Of the 4 nights we were there, they only showed up once! We’re gone all day and usually come back around 10pm. By the third night, we complained downstairs and they finally sent someone the next day. Our trash cans were all full and we had no towels left. We came home the 4th night and again, no service. I would think even a Motel 8 would send someone to take out the trash, needless to say a JW.
They gave us a handicap room with a faucet that didn’t work. We asked for a new room and despite having gold status, the front desk said that the general manager stated that they will not move us but will send someone to fix our non-working faucet the next day.
The blow dryer was disgusting. Old, peeling, sticky and cream still stuck on the back of the blow dryer. The baskets where they have your towels in were all dusty and filthy. The trash cans were also not cleaned and you can see residue from the last visitor.
This hotel does not live up to the JW brand and I would never stay here again. Would not recommend anyone else especially if you’re traveling with family.

Hotel response

Comment: 21 April

Dear Kelly K,
Thank you for taking the time to share your feedback following your recent stay with us. I would like to sincerely apologize that housekeeping service was not provided on a daily basis and your stay did not meet your expectations. We understand how important having a clean and welcoming environment is, especially when traveling with family, and we regret that we fell short of meeting these expectations.
Please be assured that your comments have been passed on to our Housekeeping department, who are investigating the matter and addressing it directly with their team to ensure this does not happen again in the future. I will also be connecting with the front office team to further understand why a room move was not available at the time of the request.
Once again, we sincerely apologize that your stay did not exceed your expectations as we strive to do for all of our guests. Should you have any further concerns, please don't hesitate to reach out to us at ncadili@ahchospitality
We truly value your patronage and hope to have the opportunity to welcome you back for a much-improved experience.
Warm regards,
Rooms Division Manager
JW Marriott
  • ...

Excellent location

4.8

235 Louis St NW, Grand Rapids, 49503, United States|0.44 km from city centre

10 things to dowithin 0.43 km

Transportationwithin 1.14 km

Airportwithin 15.43 km

Check in and check out

Check in from:

16:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast menu

Buffet, Set menu

Breakfast options

American breakfast, Continental breakfast, Vegan breakfast, Vegetarian breakfast

Breakfast price

Please contact hotel for price information

Important information from the hotel
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Along with self-parking, the property offers valet parking for USD 29.
Important information about the city
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Accepted payment methods
This hotel accepts the following payment methods:
card logocard logocard logocard logocard logocard logo

Cash

JW Marriott Grand Rapids: FAQs

Yes, JW Marriott Grand Rapids does have a restaurant.
At JW Marriott Grand Rapids you can check in from 16:00, and you'll need to check out before 12:00.
Yes, there is parking available at JW Marriott Grand Rapids.
JW Marriott Grand Rapids is 0.5 km away from Grand Rapids city centre.
JW Marriott Grand Rapids is in Grand Rapids, United States and is 0.5 km away from Grand Rapids city centre.

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