JW Marriott Grand Rapids
235 Louis St NW, Grand Rapids, 49503, United States

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Fast facts
Check in from: | 16:00 |
---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
More about JW Marriott Grand Rapids

JW Marriott Grand Rapids
This hotel features an indoor swimming pool and fitness center in the heart of downtown Grand Rapids. Modern amenities in each room include cable TV and an iPod docking station. The spacious accommodation is fitted with chic furnishings.
Ratings and reviews
Traveller reviews
Comment: 20 May 2025
Fantastic Staff
Hotel response
Comment: 21 May
Comment: 18 May 2025
Pretty much perfect
The first-floor bar was the perfect spot for post-event drinks, and you can’t beat the convenience of being attached to the DeVos Place. That said, signage for my event was a little too subtle—nearly crashed a couple of weddings before finding the right room (oops!).
Bonus: they’ve got EV charging on site—just be aware there are more Tesla chargers than standard ones. All in all, a stylish and comfy stay with a few quirks that make for a good story
Hotel response
Comment: 21 May
Comment: 10 May 2025
Stayed in: May 2025
Comment: 20 Apr 2025
Hugely disappointed
Hotel response
Comment: 21 April
Comment: 19 Apr 2025
Don’t recommend! Unclean, poor service and no help!
They gave us a handicap room with a faucet that didn’t work. We asked for a new room and despite having gold status, the front desk said that the general manager stated that they will not move us but will send someone to fix our non-working faucet the next day.
The blow dryer was disgusting. Old, peeling, sticky and cream still stuck on the back of the blow dryer. The baskets where they have your towels in were all dusty and filthy. The trash cans were also not cleaned and you can see residue from the last visitor.
This hotel does not live up to the JW brand and I would never stay here again. Would not recommend anyone else especially if you’re traveling with family.
Hotel response
Comment: 21 April
Thank you for taking the time to share your feedback following your recent stay with us. I would like to sincerely apologize that housekeeping service was not provided on a daily basis and your stay did not meet your expectations. We understand how important having a clean and welcoming environment is, especially when traveling with family, and we regret that we fell short of meeting these expectations.
Please be assured that your comments have been passed on to our Housekeeping department, who are investigating the matter and addressing it directly with their team to ensure this does not happen again in the future. I will also be connecting with the front office team to further understand why a room move was not available at the time of the request.
Once again, we sincerely apologize that your stay did not exceed your expectations as we strive to do for all of our guests. Should you have any further concerns, please don't hesitate to reach out to us at ncadili@ahchospitality
We truly value your patronage and hope to have the opportunity to welcome you back for a much-improved experience.
Warm regards,
Rooms Division Manager
JW Marriott
Excellent location
235 Louis St NW, Grand Rapids, 49503, United States|0.44 km from city centre
10 things to dowithin 0.43 km
Transportationwithin 1.14 km
Airportwithin 15.43 km
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet, Set menu
Breakfast options
American breakfast, Continental breakfast, Vegan breakfast, Vegetarian breakfast
Breakfast price
Please contact hotel for price information
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