The Lodge Hotel
10A Chan Asparuh str., Tsarevo, 8260, Bulgaria
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Kjappe fakta
Innsjekking fra: | 14:00 |
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Utsjekking før: | 11:30 |
Fasiliteter
Mer om The Lodge Hotel
The Lodge Hotel
I Tsarevo, 3 minutters gange fra Tsarevo-stranden, ligger The LODGE Hotel, som har et sesongåpent utendørsbasseng, gratis privat parkering, en terrasse og en restaurant.
Vurderinger og omtaler
Vurderinger fra reisende

UK
Kommentar: 18. juli 2018
Dato for oppholdet: juni 2018
if you like it quite this is the place to be
Kommentar: 5. sep. 2019
Dato for oppholdet: sep. 2019
Cancellation of reservation by the hotel staff after confirmed booking on the phone.

UK
Kommentar: 17. aug. 2018
Dato for oppholdet: aug. 2018
OK Hotel but don't go here with Tui

UK
Kommentar: 13. juli 2018
Dato for oppholdet: juli 2018
Mixed bag,
B
( memo to hotel, get you're staff some smiling lessons,by the maids, maybe ???
Kommentar: 11. juli 2018
Dato for oppholdet: juni 2018
A place to avoid
That's the end of the good bits. With the exception of the cleaning ladies, the staff have no understanding that they are in the hospitality business. It is normal in holiday hotels around the world to make paying guests welcome, relaxed and to create an environment in which visitors can enjoy their holiday.
Staff were unfriendly, unsmiling, downright rude and in the case of the Lifeguard, belligerent, aggressive and disrespectful. I would exclude the tall young man with a pony tail on reception (can't name him because none of them had name badges) he spoke good English and was helpful - a smile would have improved things.
When we were there, the doors leading to the outside terrace and pool area were locked at 18.00. Because my partner didn't immediately leave her sun bed at 18.00, the life guard 'banned' her from the pool even though she was back in the main building at 18.05. He was agitated and shouted in an aggressive manner that 'it's the rules' and there was a sign that clearly stated this. After strenuous representations to the TUI rep, the hotel allowed access to the terrace after 18.00 hrs.
There was also a sign that said the bar was open until 21.00 but the doors were locked before 20.00. There were a number of examples of staff refusing to serve drinks during the opening times, for no apparent reason.
There was also a sign that said 'Restaurant' but whilst we were there it was simply a breakfast room.
The TUI rep was noticeable by his absence. He never held a 'Welcome' meeting and only came to the hotel after many 'phone calls and a cancelled appointment. The fault of TUI and not the hotel although it was with great reluctance that they give us his 'phone number.
There is no way that the town of Tsarevo can describe itself a holiday resort by Western European standards. To say it's downmarket is a massive understatement. The town is rundown and unkempt. There is one main street that offers tacky souvenir shops and fast food eateries (hesitate to call them 'restaurants'). Things may change because during our visit, work commenced to create what appeared to be ornamental gardens in front of a large civic building. I'm sure this will improve the appearance but i'm not sure it'll improve the demeanour of the people.
Finally, if you're thinking of booking with TUI, think again. I contacted them, whilst there 27/6 to raise some issues and apart from automated responses, have yet to receive a reply and as a consequence, have issued a formal complaint.
Plassering
10A Chan Asparuh str., Tsarevo, 8260, Bulgaria|0,53 km fra bysentrum
10 ting å gjøreinnenfor 0,23 km
Innsjekking og utsjekking
Innsjekking fra:
14:00
Utsjekking før:
11:30
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