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Crystalbrook Riley

131-141 The Esplanade, Cairns, 4870, Australia

+ 191

Rom og priser

Fasiliteter

Vurderinger og omtaler

Utforsk området

1 394 kr

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Når du blir omdirigert, kan partneren vår beregne rompris, skatter og avgifter ulikt fra oss. Språk og valuta kan også variere. Men ta det med ro – det er ingen tilleggsgebyrer.

Kjappe fakta

Innsjekking fra:
14:00
Utsjekking før:
11:00
Frokost
Frokost tilgjengelig
Kjæledyr
Kjæledyr ikke tillatt
Barn
Barn er velkomne ved dette hotellet

Fasiliteter

Vis alle
Wi-Fi
Parkering
Klimaanlegg
Svømmebasseng
Treningssenter
Spa

Mer om Crystalbrook Riley

Crystalbrook Riley

Crystalbrook Riley ligger sentralt til i den nordlige enden av Cairns ikoniske Esplanade langs sjøen, og har 311 stilfulle rom og suiter.

Vurderinger og omtaler

4,2/5
Veldig bra895 vurderinger
Renhold4,6
Beliggenhet4,8
Tjenester4,2
Rom4,5
Verdi4,0
Søvnkvalitet4,6

Vurderinger fra reisende

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Nevnt av reisende
Par

Kommentar: 29. juni 2025

5,0/5
h_vs

Clean, modern and relaxing

We stayed at Crystalbrook Riley for 4 nights. Stayed in a Resort room with Balcony.
Loved our stay. I had an issue that wasn't the Hotels fault but Management were so obliging and rectified with efficiency. We found all the staff very friendly. our room was lovely, bed comfortable and room modern and clean. Great Shower. Great location. Quiet but a short walk to restaurants in City

Hotellets svar

Kommentar: 30. juni

Dear CarolynM2451,
Thank you so much for your kind words and for choosing to stay with us at Crystalbrook Riley. We're delighted to hear you enjoyed your Resort Room with a balcony and found the space modern, clean, and comfortable.
It's especially rewarding to know our team made a positive impression and that we were able to assist promptly when needed — even with an issue outside our control. Your comments about the shower, location, and peaceful atmosphere are greatly appreciated.
We truly enjoyed having you with us and hope to welcome you back for another relaxing stay in the near future.
Team Riley
Familiereisende

Kommentar: 24. juni 2025

3,0/5
h_vs

Nice resort but with some letdowns

Stayed here for the first time with my family recently. It’s a nice resort with great pool, and location. The room was spacious and modern despite the electric point being not thoughtful designed for international guests.
However, I was disappointed by a few things. Despite requesting a room with a bathtub, we didn’t get one and instead were placed directly across from the elevator, which was noisy and not ideal when travelling with kids. The cleanliness of the room also fell short of expectations. For the price point and reputation, I expected better attention to detail. A bit disappointing overall.

Hotellets svar

Kommentar: 25. juni

Dear jetsetter_mum,
Thank you for taking the time to share your experience. We’re pleased to hear that you enjoyed our pool, convenient location, and the spacious, modern room.
We are however truly sorry to learn that aspects of your stay did not meet expectations. We understand how important a peaceful environment and a well-prepared room are—especially when traveling with family. We also regret that your request for a bathtub wasn’t accommodated and that the room location caused inconvenience.
Your feedback about room cleanliness and the need for more thoughtful amenities for international guests is especially valuable. Please know we take your comments seriously and will share them with our team to help us improve our service and facilities.
We hope you might consider giving us another opportunity in the future to deliver the stay you expected and deserve.
Best Regards, Team Riley
Par

Kommentar: 22. apr. 2025

3,0/5
h_vs

Not worth it

Was looking forward to this 2 night stay but other then the view it was not worth the high price.
Carpet stains, dust, and a kettle that had to have the button held down is definitely below par considering the cost of the room. Plus they sting you for parking. Pool area was dirty as well.

Hotellets svar

Kommentar: 23. april

Dear getnround,
Thank you for taking the time to share your experience regarding your recent stay with us. We sincerely apologize for the disappointing experiences you encountered during your stay due to the room cleanliness and amenities issues. We regret that your experience fell short of your expectations and our high standards for guest satisfaction. Your feedback is of utmost importance to us, and we can assure you that we take your concerns very seriously. We would appreciate the opportunity to discuss your concerns in detail. Please reach out to us directly via email to: hello.riley@crystalbrookcollection.com
Best regards, Team Riley
Familiereisende

Kommentar: 5. juli 2025

3,0/5
h_vs

Good stay but disappointed no late checkout available

Stayed here twice just recently. Everything was ok, but twice on a Sunday no late checkout available. They just said 'we need the room' - I'm sure they could have moved things around so we could stay a bit later. Surely not fully booked on a Sunday night.
Par
AU

AU

Kommentar: 16. juni 2025

3,0/5
h_vs

Not suitable for the elderly

My husband and I recently spent 3 nights here. The hotel on the whole looks nice but, as we are getting on in years, we found that there wasn't a chair or lounge in the entire foyer or pool area that wasn't very low to the ground and consequently we found them impossible to use. We had booked a twin bed pool view room which advertised as two king single beds. These were just single size - not king single. The room carpet was terribly stained. The air conditioning in the room couldn't be adjusted and wasn't very cool. Breakfast in Paper Crane was luke-warm at best and there were pigeons flying throughout the area constantly. To be fair, staff were constantly trying to get them out of the room but they just came straight back in. The pigeons were often seen eating off the serving utensils on the buffet! I wouldn't recommend this hotel for all these reasons.

Hotellets svar

Kommentar: 17. juni

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, particularly in regard to accessibility, room comfort, and your dining experience.
We understand how important it is for all our guests to feel comfortable and well accommodated, and we sincerely regret that some aspects of your stay fell short. Your comments about the seating, bed size, air conditioning, and breakfast environment have been noted and shared with the relevant teams for review and improvement.
We genuinely appreciate you acknowledging the efforts of our staff and will continue working hard to enhance the experience for all guests. While we regret that your visit was not as enjoyable as we’d hoped, we thank you for bringing these matters to our attention and wish you and your husband all the best in your future travel. Team Riley!
  • ...

Utmerket beliggenhet

4,8

131-141 The Esplanade, Cairns, 4870, Australia|0,24 km fra bysentrum

10 ting å gjøreinnenfor 0,50 km

Transportinnenfor 22,07 km

Flyplassinnenfor 4,35 km

Innsjekking og utsjekking

Innsjekking fra:

14:00

Utsjekking før:

11:00

Bra å vite

Barn

Barn er velkomne ved dette hotellet

Ekstra senger

Alle aldre

398 kr (AUD60) per person per natt

Barnesenger

2 år og yngre

Kostnadsfritt

Kjæledyr

Kjæledyr ikke tillatt

Frokost

Frokost tilgjengelig

Frokostmeny

Buffé, Fast meny

Frokostpris

Kontakt hotellet for prisinformasjon

Viktig informasjon fra hotellet
Du må kunne vise frem legitimasjon og betalingskort når du sjekker inn. Har du spesielle ønsker, imøtekommes disse så langt det er mulig ved innsjekking. Merk at ikke alle ønsker nødvendigvis kan innfris, og at de kan koste ekstra. Vennligst gi beskjed til Crystalbrook Riley om forventet ankomsttid på forhånd. Du kan notere dette i kommentarfeltet når du booker, eller kontakte overnattingsstedet direkte via kontaktopplysningene du finner i bookingbekreftelsen. Please note that there is a 1% charge when you pay with a credit card. The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested. When booking more than 10 rooms, different policies and additional supplements may apply.
Godkjente betalingsmåter
Dette hotellet aksepterer følgende betalingsmåter:
card logocard logocard logocard logocard logo

Crystalbrook Riley: ofte stilte spørsmål

Ja, Crystalbrook Riley har en restaurant.
På Crystalbrook Riley kan du sjekke inn fra 14:00, og du vil måtte sjekke ut før 11:00.
Ja, parkering er tilgjengelig på Crystalbrook Riley.
Crystalbrook Riley ligger 0.2 km unna Cairns sentrum.
Crystalbrook Riley ligger i Cairns i Australia og ligger 0.2 km unna Cairns sentrum.

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