Crystalbrook Riley
131-141 The Esplanade, Cairns, 4870, Australia
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Sammenlign rom og priser
Alle skatter og avgifter er inkludert
Kjappe fakta
Innsjekking fra: | 14:00 |
---|---|
Utsjekking før: | 11:00 |
Frokost | Frokost tilgjengelig |
Kjæledyr | Kjæledyr ikke tillatt |
Barn | Barn er velkomne ved dette hotellet |
Fasiliteter
Mer om Crystalbrook Riley
Crystalbrook Riley
Crystalbrook Riley ligger sentralt til i den nordlige enden av Cairns ikoniske Esplanade langs sjøen, og har 311 stilfulle rom og suiter.
Vurderinger og omtaler
Vurderinger fra reisende
Kommentar: 29. juni 2025
Clean, modern and relaxing
Loved our stay. I had an issue that wasn't the Hotels fault but Management were so obliging and rectified with efficiency. We found all the staff very friendly. our room was lovely, bed comfortable and room modern and clean. Great Shower. Great location. Quiet but a short walk to restaurants in City
Hotellets svar
Kommentar: 30. juni
Thank you so much for your kind words and for choosing to stay with us at Crystalbrook Riley. We're delighted to hear you enjoyed your Resort Room with a balcony and found the space modern, clean, and comfortable.
It's especially rewarding to know our team made a positive impression and that we were able to assist promptly when needed — even with an issue outside our control. Your comments about the shower, location, and peaceful atmosphere are greatly appreciated.
We truly enjoyed having you with us and hope to welcome you back for another relaxing stay in the near future.
Team Riley
Kommentar: 24. juni 2025
Nice resort but with some letdowns
However, I was disappointed by a few things. Despite requesting a room with a bathtub, we didn’t get one and instead were placed directly across from the elevator, which was noisy and not ideal when travelling with kids. The cleanliness of the room also fell short of expectations. For the price point and reputation, I expected better attention to detail. A bit disappointing overall.
Hotellets svar
Kommentar: 25. juni
Thank you for taking the time to share your experience. We’re pleased to hear that you enjoyed our pool, convenient location, and the spacious, modern room.
We are however truly sorry to learn that aspects of your stay did not meet expectations. We understand how important a peaceful environment and a well-prepared room are—especially when traveling with family. We also regret that your request for a bathtub wasn’t accommodated and that the room location caused inconvenience.
Your feedback about room cleanliness and the need for more thoughtful amenities for international guests is especially valuable. Please know we take your comments seriously and will share them with our team to help us improve our service and facilities.
We hope you might consider giving us another opportunity in the future to deliver the stay you expected and deserve.
Best Regards, Team Riley
Kommentar: 22. apr. 2025
Not worth it
Carpet stains, dust, and a kettle that had to have the button held down is definitely below par considering the cost of the room. Plus they sting you for parking. Pool area was dirty as well.
Hotellets svar
Kommentar: 23. april
Thank you for taking the time to share your experience regarding your recent stay with us. We sincerely apologize for the disappointing experiences you encountered during your stay due to the room cleanliness and amenities issues. We regret that your experience fell short of your expectations and our high standards for guest satisfaction. Your feedback is of utmost importance to us, and we can assure you that we take your concerns very seriously. We would appreciate the opportunity to discuss your concerns in detail. Please reach out to us directly via email to: hello.riley@crystalbrookcollection.com
Best regards, Team Riley
Kommentar: 5. juli 2025
Good stay but disappointed no late checkout available

AU
Kommentar: 16. juni 2025
Not suitable for the elderly
Hotellets svar
Kommentar: 17. juni
We understand how important it is for all our guests to feel comfortable and well accommodated, and we sincerely regret that some aspects of your stay fell short. Your comments about the seating, bed size, air conditioning, and breakfast environment have been noted and shared with the relevant teams for review and improvement.
We genuinely appreciate you acknowledging the efforts of our staff and will continue working hard to enhance the experience for all guests. While we regret that your visit was not as enjoyable as we’d hoped, we thank you for bringing these matters to our attention and wish you and your husband all the best in your future travel. Team Riley!
Utmerket beliggenhet
131-141 The Esplanade, Cairns, 4870, Australia|0,24 km fra bysentrum
10 ting å gjøreinnenfor 0,50 km
Transportinnenfor 22,07 km
Flyplassinnenfor 4,35 km
Innsjekking og utsjekking
Innsjekking fra:
14:00
Utsjekking før:
11:00
Bra å vite
Barn er velkomne ved dette hotellet
Alle aldre
398 kr (AUD60) per person per natt
2 år og yngre
Kostnadsfritt
Kjæledyr ikke tillatt
Frokost tilgjengelig
Frokostmeny
Buffé, Fast meny
Frokostpris
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